Chatwoot reports
Read and analyze Chatwoot reports — overview, CSAT, SLA, conversations, agents, bots. Use when measuring team performance or reviewing support analytics.From its SKILL.md
npx -y skills add fxckcode/chatwoot-skills --skill chatwoot-reportsAssembled from the repository path, not quoted from the project. Check it against their README if it does not work.
One thing to look at
- 1 stars1 stars. Stars are a popularity signal and not a quality one, but at this level it is likely that nobody has read this closely except its author, and you would be relying on your own review.
SKILL.md
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Chatwoot Reports
Analyze team performance, conversation metrics, and customer satisfaction.
Available Reports
| Report | Article |
|---|---|
| Overview / Realtime | articles/reports/how-to-read-overview-reports-realtime.md |
| CSAT Reports | articles/reports/how-to-read-csat-reports.md |
| Conversations Report | articles/reports/how-to-read-conversations-report.md |
| SLA Reports | articles/reports/how-to-read-sla-reports.md |
| Agent / Label / Inbox / Team | articles/reports/reading-conversations-agents-labels-inbox-and-team-reports.md |
| Bot Reports | articles/reports/how-to-read-the-bot-reports.md |
Key Metrics
- Conversation volume: Total created, resolved, pending
- Response times: First response, next response, resolution time
- CSAT score: Customer satisfaction rating (1-5)
- SLA breach rate: % of conversations breaching SLA
- Agent workload: Conversations per agent, resolution rate
- Bot resolution rate: % handled without human intervention
Best Practices
- Set up SLA policies before relying on SLA reports
- Review CSAT reports weekly to identify trends
- Use conversation reports to spot peak hours and staffing needs
- Filter by team, inbox, or label for granular analysis
What ships with it
Read from the repository
Just SKILL.md. No reference files, no scripts.