Chatwoot features

Skill fxckcode/chatwoot-skills/skills/chatwoot-features

Use Chatwoot core features — conversations, CSAT surveys, canned responses, macros, campaigns, labels, priorities, business hours, omnichannel signatures, and interactive messages. Use when managing conversations or configuring workspace features.From its SKILL.md

Install

npx -y skills add fxckcode/chatwoot-skills --skill chatwoot-features

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SKILL.md

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Chatwoot Features

Core features for managing conversations and customer interactions.

Conversations

Feature	Article
Conversation filters	`articles/advanced-features/how-to-use-conversation-filters.md`
Priority assignment	`articles/features-explained/how-to-assign-a-priority.md`
Sorting	`articles/advanced-features/how-does-sorting-work.md`
CSAT surveys	`articles/features-explained/how-to-enable-csat-surveys.md`
WhatsApp CSAT	`articles/features-explained/whats_app-csat-surveys-in-chatwoot.md`
CSAT review notes	`articles/features-explained/review-notes-for-csat.md`
Agent collision prevention	`articles/features-explained/preventing-agent-collision.md`
Business hours & auto-responder	`articles/features-explained/business-hours-and-auto_responder.md`
Required attributes	`articles/advanced-features/required-conversation-attributes.md`

Canned Responses (Saved Replies)

Settings → Canned Responses → Add
Set a shortcut (!greeting)
Type !greeting in conversation to expand

See articles/features-explained/how-to-create-saved-reply-templates-with-canned-responses.md.

Macros

Pre-defined actions applied to conversations:

Assign, add label, send message, change status
Apply manually or via automation
See articles/advanced-features/how-to-use-macros.md

Campaigns

Type	Use Case
One-off	Broadcast to segment
Ongoing	Automated drip campaigns
Widget campaigns	In-app messages on websites

See articles/advanced-features/how-to-use-campaigns.md. Wildcard URLs: articles/advanced-features/wildcard-url-support-in-website-live_chat-campaigns.md

Labels

Color-coded categories for organizing conversations:

Create in Settings → Labels
Apply from conversation side panel
See articles/features-explained/how-to-add-labels.md

Interactive Messages

Send structured messages with buttons:

Cards with images, titles, descriptions
Action buttons (link, postback)
See articles/advanced-features/how-to-use-interactive-messages.md

Omnichannel Message Signature

Set different signatures per channel:

HTML-supported, channel-specific (email vs WhatsApp)
See articles/features-explained/how-to-use-the-omnichannel-message-signature.md

Template Variables

Dynamic variables in messages:

Hello {{contact.name}},
Ticket {{conversation.display_id}} updated.
Status: {{conversation.status}}

See articles/advanced-features/template-variables.md.

What ships with it

Read from the repository

Just SKILL.md. No reference files, no scripts.