Chatwoot advanced

Skill fxckcode/chatwoot-skills/skills/chatwoot-advanced

Agent skills for Chatwoot. Integrate Chatwoot into any system — channels, live chat, Captain AI, webhooks, API, and migrations.

Install

npx -y skills add fxckcode/chatwoot-skills --skill chatwoot-advanced

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Configure Chatwoot advanced features — automation rules, webhooks, SLA policies, assignment rules, agent bots, audit logs, dashboard apps, and custom attributes. Use when setting up automation, integrations, or governance features.

SKILL.md

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Chatwoot Advanced Features

Advanced capabilities for automation, governance, and extensibility.

Automation Rules

Create if-this-then-that rules for conversations:

trigger: conversation_created
conditions:
  - attribute: inbox_id
    operator: equal_to
    value: "1"
actions:
  - action: add_label
    value: "auto-responded"
  - action: send_email_transcript

Available Conditions

Conversation attributes (status, priority, inbox)
Message content, contact attributes
Business hours timing

Available Actions

Change status, priority, assignee
Add/remove labels, send message, email transcript
Mute conversation

See articles/advanced-features/how-to-use-automation.md.

Assignment Rules (V2)

Automatic conversation routing:

Round-robin: Even distribution
Capacity-based: By agent workload
Team-based: Route to specific teams
Custom rules: Match conditions to assignee

See articles/advanced-features/chatwoot-assignment-v2.md. Round-robin: articles/best-practices/assigning-conversations-in-a-round_robin-fashion.md

SLA Policies

Define and enforce response/resolution times:

Settings → SLA → Add policy
Set FRIT (First Response In Time) and NRT (Next Response Time)
Configure breach actions (escalate, notify, mark priority)

Setup: articles/advanced-features/service-level-agreemtns.md Reports: articles/reports/how-to-read-the-sla-reports.md

Webhooks

Receive real-time events from Chatwoot:

# Configure in Settings → Integrations → Webhook
# Events: conversation_created, message_created, contact_created
# POST to your URL with full JSON payload

See articles/apps-integrations/how-to-use-webhooks.md.

Webhook Events

conversation_created, conversation_updated
message_created, message_updated
contact_created, contact_updated

Agent Bots

Automate responses with bots:

Built-in or custom webhook bots
Handle common queries before human escalation
See articles/features-explained/how-to-use-agent-bots.md

Audit Logs

Track all account changes:

Who did what and when
Settings changes, agent actions, system events
See articles/advanced-features/how-to-use-audit-logs.md

Dashboard Apps

Embed third-party tools in the Chatwoot sidebar:

Custom React/Vue components
Receive conversation context via postMessage
Execute Chatwoot API calls
See articles/apps-integrations/how-to-use-dashboard-apps.md

Custom Attributes

Define custom fields for contacts and conversations:

Types: text, number, date, dropdown, checkbox
Use in automations, campaigns, and API
See articles/features-explained/how-to-create-and-use-custom-attributes.md