Reply classification

Skill Xuxchloris/export_skills/skills/reply-classification

面向外贸出口场景的 Hermes / Open claw Agent Skills 包，支持海外客户发现、批量名单处理、公司背调、客户评分、决策层线索、开发信、跟进计划和报价单导出。

Install

npx -y skills add Xuxchloris/export_skills --skill reply-classification

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Use when a trade agent needs to classify buyer replies, inquiry responses, catalog requests, sample requests, quotation requests, objections, unsubscribe messages, or unclear inbound email

SKILL.md

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Reply Classification

Overview

Classify buyer replies into a clear sales status and recommend the next human-reviewed action. The core rule is to preserve the buyer's intent without inventing commitment or urgency.

When to Use

Use this skill after an inbound buyer email, message, or reply arrives and the user wants to know what it means or what to do next.

Use email-crafting after classification when a reply draft is needed.

Inputs

Buyer reply text
Prospect score and company research output
Previous outreach summary
Product and pricing context, when relevant

Outputs

{
  "classification": "inquiry|quotation_request|catalog_request|sample_request|meeting_request|objection|not_interested|unsubscribe|out_of_office|unclear",
  "confidence": "low|medium|high",
  "buyer_signals": [],
  "requested_items": [],
  "missing_information": [],
  "recommended_action": "",
  "reply_draft_needed": false,
  "human_review_required": true
}

Procedure

Extract the buyer's explicit request, product references, quantities, destination, deadline, and questions.
Select one classification that best matches the reply. Use unclear when the message needs human judgment.
Record buyer signals as observed facts only.
List commercial details that still need confirmation.
Recommend one next action: reply, prepare quotation draft, send catalog draft, discuss sample, schedule meeting, pause follow-up, or request human review.
Send quotation requests to quotation-generator.
Send reply drafting requests to email-crafting.

Verification

Classification matches the buyer's explicit message.
Buyer intent is not overstated.
Missing quantity, SKU, destination, or commercial terms are listed when relevant.
Recommended action is specific and human-reviewed.
Unclear replies remain unclear.

Common Mistakes

Mistake	Fix
Treating a polite reply as buying intent	Record the exact buyer signal
Drafting a quote without required details	Pass missing fields to quotation workflow
Guessing the requested product	Ask for clarification
Continuing outreach after unsubscribe	Recommend pausing follow-up