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User journey mapping

Skill Dragoon0x/everything-design-taste/skills/user-journey-mapping

Journey map creation, touchpoint analysis, and experience mapping techniques.From its SKILL.md

Install
npx -y skills add Dragoon0x/everything-design-taste --skill user-journey-mapping

Assembled from the repository path, not quoted from the project. Check it against their README if it does not work.

One thing to look at

  • 9 stars9 stars. Stars are a popularity signal and not a quality one, but at this level it is likely that nobody has read this closely except its author, and you would be relying on your own review.

SKILL.md

1.2 KB, 233 tokens by cl100k_base, as published. Nobody here has run it

User Journey Mapping

Journey Map Structure

Columns (Stages)

  • Awareness → Consideration → Decision → Onboarding → Usage → Advocacy
  • Or define custom stages based on your product.

Rows

  • Actions: What the user does at each stage.
  • Touchpoints: Where they interact (website, app, email, support).
  • Thoughts: What they're thinking.
  • Emotions: How they feel (plot as a line: positive to negative).
  • Pain Points: Specific frustrations.
  • Opportunities: Where you can improve.

Creation Process

  1. Define the persona (who is on this journey).
  2. Define the scope (start and end points).
  3. Research (interviews, analytics, support data).
  4. Map the current state.
  5. Identify pain points and opportunities.
  6. Prioritize improvements.

Common Mistakes

  • Mapping the ideal journey instead of the actual journey.
  • Making it too detailed (forest for the trees).
  • Not involving cross-functional stakeholders.
  • Creating it once and never updating.
  • Journey maps without action items.

What ships with it

Read from the repository

Just SKILL.md. No reference files, no scripts.

Keep looking

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