Support routing

Skill daehounan/agency-agents-fork/skills/support-routing

163 specialist Claude Code agents + 24 routing skills + 16 strategy playbooks. Korean/Japanese Business Navigators, game-dev (Unity/Unreal/Godot/Roblox/Blender), XR/spatial, paid-media routing. skill-routing-arbitrator disambiguates the ~500-skill ecosystem. Fork of msitarzewski/agency-agents.

Install

npx -y skills add daehounan/agency-agents-fork --skill support-routing

Assembled from the repository path, not quoted from the project. Check it against their README if it does not work.

One thing to look at

2 stars2 stars. Stars are a popularity signal and not a quality one, but at this level it is likely that nobody has read this closely except its author, and you would be relying on your own review.

What its author says it does

Copied from the file, not written here

Business support specialist routing for customer support operations, analytics reporting, finance tracking, infrastructure maintenance, legal compliance review, and executive summary generation. Use when the user asks about multi-channel support operations, building dashboards and KPI reports, business financial planning and cash flow, system reliability and infrastructure operations, regulatory compliance and legal review, or generating C-suite executive summaries. Triggers on support operations, ticket queue, NPS, CSAT, dashboard, KPI report, analytics report, business financial planning, cash flow, budget, infrastructure maintenance, system reliability, regulatory compliance, legal review, executive summary, board memo.

SKILL.md

2.9 KB, as published. Nobody here has run it

Support & Operations Routing Skill

When this skill activates, route based on the support function.

Routing matrix

User signal	Agent to invoke
Multi-channel customer support, issue resolution, retention	`support-support-responder`
Dashboards, KPI tracking, BI / analytics reports	`support-analytics-reporter`
Business financial planning, budget, cash flow analysis	`support-finance-tracker`
System reliability, infrastructure ops, monitoring	`support-infrastructure-maintainer`
Legal compliance, regulations, risk review	`support-legal-compliance-checker`
C-suite executive summary, strategic communication	`support-executive-summary-generator`
Accounts payable processing, vendor payments, audit trail	`accounts-payable-agent`
Developer advocacy, community building, DX	`specialized-developer-advocate`
ML model QA, audit, interpretability	`specialized-model-qa`
Salesforce architecture, multi-cloud design, governor limits	`specialized-salesforce-architect`
Civil / structural engineering, building codes	`specialized-civil-engineer`
HR onboarding, 30-60-90 day plans	`hr-onboarding`

Complementary skills

C-suite executive briefs → anthropic-skills:executive-outreach or internal-comms skill
Status reports → operations:status-report
Capacity planning → operations:capacity-plan
Process documentation → operations:process-doc
Runbooks → operations:runbook
Vendor review → operations:vendor-review
Risk assessment → operations:risk-assessment
Change request → operations:change-request
HR comp / offer / interview prep → human-resources:* skills
Analytics & dashboards (data domain) → data:build-dashboard, data:create-viz

When NOT to use

Customer service in a specific industry (healthcare / hospitality / retail) → customer-service-vertical skill
Bookkeeping, FP&A, investment research → finance-analysis skill (different from support-finance-tracker which is broader business finance)
Legal firm operations (intake/billing/document review) → legal-firm-ops skill
Strategic engagement orchestration → strategy-nexus skill