Customer service vertical
Skill daehounan/agency-agents-fork/skills/customer-service-vertical
163 specialist Claude Code agents + 24 routing skills + 16 strategy playbooks. Korean/Japanese Business Navigators, game-dev (Unity/Unreal/Godot/Roblox/Blender), XR/spatial, paid-media routing. skill-routing-arbitrator disambiguates the ~500-skill ecosystem. Fork of msitarzewski/agency-agents.
npx -y skills add daehounan/agency-agents-fork --skill customer-service-verticalAssembled from the repository path, not quoted from the project. Check it against their README if it does not work.
One thing to look at
- 2 stars2 stars. Stars are a popularity signal and not a quality one, but at this level it is likely that nobody has read this closely except its author, and you would be relying on your own review.
What its author says it does
Copied from the file, not written here
Vertical-specific customer service routing — general, healthcare, hospitality, and retail returns. Use when the user asks about handling customer inquiries, complaint resolution, returns processing, patient support with HIPAA awareness, hotel/restaurant guest services, loyalty programs, escalation protocols, complaint recovery, or any frontline customer interaction in a specific industry. Triggers on customer service, complaint handling, return processing, refund, exchange, patient support, HIPAA, guest services, concierge, hotel check-in, restaurant reservation, loyalty program, escalation, customer escalation.
SKILL.md
1.6 KB, as published. Nobody here has run it
Customer Service Vertical Routing Skill
When this skill activates, identify the industry context and route to the matching CS specialist.
Routing matrix
| Industry / signal | Agent to invoke |
|---|---|
| General omnichannel CS (any industry default) | customer-service |
| Healthcare / patient support / HIPAA-aware billing+insurance | healthcare-customer-service |
| Hotels / resorts / restaurants / event venues | hospitality-guest-services |
| Retail returns / exchanges / fraud prevention | retail-customer-returns |
When NOT to use
- Sales outreach / prospecting →
sales-methodology-routingskill - B2B technical support (developer questions) →
specialized-developer-advocateagent - Law firm client intake (legal vertical) →
legal-firm-opsskill - Internal HR onboarding →
human-resources:onboardingskill - Real estate buyer/seller representation →
real-estate-mortgageskill