Customer service vertical
Skill daehounan/agency-agents-fork/skills/customer-service-vertical
Vertical-specific customer service routing — general, healthcare, hospitality, and retail returns. Use when the user asks about handling customer inquiries, complaint resolution, returns processing, patient support with HIPAA awareness, hotel/restaurant guest services, loyalty programs, escalation protocols, complaint recovery, or any frontline customer interaction in a specific industry. Triggers on customer service, complaint handling, return processing, refund, exchange, patient support, HIPAA, guest services, concierge, hotel check-in, restaurant reservation, loyalty program, escalation, customer escalation.From its SKILL.md
npx -y skills add daehounan/agency-agents-fork --skill customer-service-verticalAssembled from the repository path, not quoted from the project. Check it against their README if it does not work.
One thing to look at
- 2 stars2 stars. Stars are a popularity signal and not a quality one, but at this level it is likely that nobody has read this closely except its author, and you would be relying on your own review.
SKILL.md
1.6 KB, 210 tokens by cl100k_base, as published. Nobody here has run it
Customer Service Vertical Routing Skill
When this skill activates, identify the industry context and route to the matching CS specialist.
Routing matrix
| Industry / signal | Agent to invoke |
|---|---|
| General omnichannel CS (any industry default) | customer-service |
| Healthcare / patient support / HIPAA-aware billing+insurance | healthcare-customer-service |
| Hotels / resorts / restaurants / event venues | hospitality-guest-services |
| Retail returns / exchanges / fraud prevention | retail-customer-returns |
When NOT to use
- Sales outreach / prospecting →
sales-methodology-routingskill - B2B technical support (developer questions) →
specialized-developer-advocateagent - Law firm client intake (legal vertical) →
legal-firm-opsskill - Internal HR onboarding →
human-resources:onboardingskill - Real estate buyer/seller representation →
real-estate-mortgageskill
What ships with it
Read from the repository
Just SKILL.md. No reference files, no scripts.
Gives 0 of the 12 instructions most healthcare skills give in 210 tokens
Counted across 147 of the 152 authors here whose files we hold, read 2026-08-07
- Export trial data to CSV formatin 11 of 147, across 2 files
- Retrieve trial details using an NCT IDin 11 of 147, across 2 files
- Split clinical datasets strictly by patientin 11 of 147, across 3 files
- Use the ClinicalTrials.gov API v2in 10 of 147, across 1 file
- Search trials by condition, drug, location, status or phasein 10 of 147, across 1 file
- Use maximum page size for bulk data retrievalin 10 of 147, across 1 file
- Extract and summarize key study informationin 10 of 147, across 1 file
- Combine multiple filters for targeted searchesin 10 of 147, across 1 file
- Print and review dataset statistics before modelingin 8 of 147, across 1 file
- Start model development with simple baselinesin 8 of 147, across 1 file
- Match preprocessing processors directly to data typesin 8 of 147, across 1 file
- Monitor validation metrics for task type and class imbalancein 8 of 147, across 1 file
Said here and by no other author read
- identify the industry context
- invoke the matching specialist agent
Grouped from the skills themselves: near-identical wordings counted once, and counted by distinct author, so one author publishing three of these counts once. Length counted with cl100k_base; the agent that loads this file may tokenize it differently.