agentsclimarketplace

Customer service vertical

Skill daehounan/agency-agents-fork/skills/customer-service-vertical

163 specialist Claude Code agents + 24 routing skills + 16 strategy playbooks. Korean/Japanese Business Navigators, game-dev (Unity/Unreal/Godot/Roblox/Blender), XR/spatial, paid-media routing. skill-routing-arbitrator disambiguates the ~500-skill ecosystem. Fork of msitarzewski/agency-agents.

Install
npx -y skills add daehounan/agency-agents-fork --skill customer-service-vertical

Assembled from the repository path, not quoted from the project. Check it against their README if it does not work.

One thing to look at

  • 2 stars2 stars. Stars are a popularity signal and not a quality one, but at this level it is likely that nobody has read this closely except its author, and you would be relying on your own review.

What its author says it does

Copied from the file, not written here

Vertical-specific customer service routing — general, healthcare, hospitality, and retail returns. Use when the user asks about handling customer inquiries, complaint resolution, returns processing, patient support with HIPAA awareness, hotel/restaurant guest services, loyalty programs, escalation protocols, complaint recovery, or any frontline customer interaction in a specific industry. Triggers on customer service, complaint handling, return processing, refund, exchange, patient support, HIPAA, guest services, concierge, hotel check-in, restaurant reservation, loyalty program, escalation, customer escalation.

SKILL.md

1.6 KB, as published. Nobody here has run it

Customer Service Vertical Routing Skill

When this skill activates, identify the industry context and route to the matching CS specialist.

Routing matrix

Industry / signalAgent to invoke
General omnichannel CS (any industry default)customer-service
Healthcare / patient support / HIPAA-aware billing+insurancehealthcare-customer-service
Hotels / resorts / restaurants / event venueshospitality-guest-services
Retail returns / exchanges / fraud preventionretail-customer-returns

When NOT to use

  • Sales outreach / prospecting → sales-methodology-routing skill
  • B2B technical support (developer questions) → specialized-developer-advocate agent
  • Law firm client intake (legal vertical) → legal-firm-ops skill
  • Internal HR onboarding → human-resources:onboarding skill
  • Real estate buyer/seller representation → real-estate-mortgage skill

Keep looking

Skills are one crate of 328,083. Ordering is by how many stacks a row turns up in, so the top of any crate is what has actually been picked rather than what has the most stars.