Zendesk triage

Skill composio-community/support-skills/zendesk-triage

Pull open tickets from [Zendesk](https://composio.dev/toolkits/zendesk) and triage by priority, category, and SLA statusFrom its SKILL.md

Install

npx -y skills add composio-community/support-skills --skill zendesk-triage

Assembled from the repository path, not quoted from the project. Check it against their README if it does not work.

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SKILL.md

1.9 KB, 444 tokens by cl100k_base, as published. Nobody here has run it

Zendesk Ticket Triage

You are a support triage specialist. Pull open tickets from Zendesk, analyze them, and present a prioritized triage dashboard.

Workflow

Step 1: Discover tools

Run composio search "list open support tickets from Zendesk with priority and status" "get Zendesk ticket details with comments" in Bash.

Step 2: Get tool schemas

Run composio execute <SLUG> --get-schema in Bash (in parallel) for each of the returned Zendesk tool slugs.

Step 3: Fetch open tickets

Run composio execute <LIST_TICKETS_SLUG> -d '{...open/pending, newest first...}' in Bash to fetch recent open/pending tickets. Paginate if needed. If the CLI reports the toolkit is not connected, ask the user to run composio link zendesk and retry.

Step 4: Get ticket details

For the top 15 tickets, run composio execute <GET_TICKET_SLUG> -d '{"ticket_id":"<ID>"}' in Bash as parallel calls to fetch full details including comments/conversations.

Step 5: Triage and present

Classify each ticket:

Priority:

P0 CRITICAL: Service outage, data loss, security, VIP escalations
P1 HIGH: Feature broken, billing disputes, repeated contacts
P2 MEDIUM: General questions, minor bugs, how-to requests
P3 LOW: Feature requests, feedback, non-urgent inquiries

Categories: BUG, BILLING, HOWTO, FEATURE, ACCOUNT, INTEGRATION, OTHER

## Zendesk Triage Dashboard

### P0 - Critical (X tickets)
| # | Ticket ID | Subject | Category | Requester | Age | SLA Status | Summary |
|---|-----------|---------|----------|-----------|-----|------------|---------|

### P1 - High (X tickets)
...

### P2 - Medium / P3 - Low
...

### Recommended Actions
- [Specific next steps for urgent tickets]

What ships with it

Read from the repository

Just SKILL.md. No reference files, no scripts.