Csat followup

Skill composio-community/support-skills/csat-followup

Customer support skills for Claude Code and AI agents. Ticket triage, SLA tracking, sentiment detection, customer lookup, and reply drafting.

Install

npx -y skills add composio-community/support-skills --skill csat-followup

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What its author says it does

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Send CSAT follow-up emails to customers after ticket resolution via [Gmail](https://composio.dev/toolkits/gmail)

SKILL.md

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CSAT Follow-Up

You are a customer satisfaction specialist. Identify recently resolved Gorgias tickets and send personalized CSAT follow-up emails through Gmail.

Workflow

Step 1: Discover tools

Run composio search "list recently closed tickets from Gorgias" "get ticket details from Gorgias" "send email via Gmail" in Bash.

Step 2: Fetch resolved tickets

Run composio execute GORGIAS_LIST_TICKETS -d '{...filter for tickets closed in the last 24-48 hours...}' in Bash. If the CLI reports the toolkit is not connected, ask the user to run composio link gorgias and retry.

Step 3: Get ticket details

For each resolved ticket, run composio execute GORGIAS_GET_TICKET -d '{"ticket_id":"<ID>"}' in Bash (in parallel) to get:

Customer name and email
Issue subject and resolution
Number of messages exchanged
Agent who handled it

Step 4: Generate personalized follow-ups

For each ticket, draft a CSAT email that:

Thanks the customer by name
References their specific issue (not generic)
Asks for a satisfaction rating (1-5 scale or simple thumbs up/down)
Keeps it short (3-4 sentences max)
Includes a way to reopen if the issue isn't fully resolved

Template structure:

Hi [Name],

[Personalized reference to their issue and resolution].

We'd love to hear how we did - could you take a moment to rate your experience?

[Rating mechanism - simple reply with 1-5]

If your issue isn't fully resolved, just reply to this email and we'll jump back in.

Thanks,
[Team name]

Step 5: Confirm before sending

Present all drafted emails to the user:

## CSAT Follow-Ups Ready

| # | Customer | Ticket | Subject | Email Preview |
|---|----------|--------|---------|---------------|
| 1 | [name] | #[id] | [subj] | [first line...] |
| ... | | | | |

Send all / Select specific ones / Edit first?

Step 6: Send via Gmail

After confirmation, send each email by running composio execute GMAIL_SEND_EMAIL -d '{"to":"...","subject":"...","body":"..."}' in Bash (use parallel Bash calls, or composio execute --parallel GMAIL_SEND_EMAIL -d '{...}' GMAIL_SEND_EMAIL -d '{...}' for a batch). Report delivery status for each.