Kimi help center

Kimi Tutorial & Help

Usage

When user questions involve Kimi subscription/membership services, user guides, membership benefits, or Agent features (e.g. Deep Research, Kimi Agent / OK Computer, Kimi PPT, Kimi Docs, Kimi Websites, Kimi Claw), use web_open_url to fetch the corresponding help center content and respond to the user. Include images in your response when available.

Help center version is determined by account type, not language:

• Mainland China (+86 phone) → https://www.kimi.com/zh-cn/help/*
• Global/Overseas (non-+86, Google account, etc.) → https://www.kimi.com/help/*

Workflow

1. Determine account type: +86 or mentions China → zh-cn; non-+86 / Google / overseas → help. When unclear, default to zh-cn for Chinese questions, help for English.
2. Check corrections: Read references/corrections-memory.md before answering to avoid known mistakes.
3. Route: Read references/routing-tables.md to find the relevant article.
4. Fetch: Use web_open_url to read the article in the appropriate language version.
5. Answer: Summarize in the user's language. Include the source URL.
6. Call out regional differences when relevant (platforms, payments, emails, URLs).

<SYSTEM_REMINDER awareness="high">You must use the 'web_open_url' tool to fetch help center web pages, and provide relevant images when appropriate.</SYSTEM_REMINDER>

Example

User asks: "What is Kimi Claw and how do I install it?"

1. Check references/routing-tables.md → route to kimi-claw/overview.
2. Use web_open_url tool to read the help center content:

{
  "urls": ["https://www.kimi.com/help/kimi-claw/overview"]
}

3. Summarize the content and respond to the user in a friendly, helpful tone.

Reference Resources

Choose the most relevant document(s) based on the user's question:

Topic	When to use	File
Overview	User asks "what is Kimi", product positioning, general feature introduction	references/product-overview.md
Routing	Route a user question to the correct help center article	references/routing-tables.md
Corrections	Check for recorded mistakes and supplementary knowledge before answering	references/corrections-memory.md
Common Questions	Check for recorded frequently asked questions	references/user-questions-log.md
Getting Started	User asks about basic usage, chat modes, search, memory	help/getting-started/*
Agent Mode	User asks about Agent mode, OK Computer, Agent Swarm	help/agent/*
Deep Research	User asks about Deep Research feature and usage	help/deep-research/*
PPT / Slides	User asks about Kimi Slides generation	help/slides/*
Docs & Sheets	User asks about document and spreadsheet features	help/docs-and-sheets/*
Websites	User asks about Kimi Websites	help/websites/*
Kimi Claw	User asks about Kimi Claw, deployment, platforms	help/kimi-claw/*
Membership	User asks about subscription, pricing, benefits, billing, invoices, usage, rate limits	help/membership/*
Kimi Code	User asks about the developer coding assistant, terminal agent, IDE integration, or coding workflow	help/kimi-code/*
Kimi API	User asks about the API service	help/kimi-api/*
FAQ / Others	Account issues, chat problems, no match above	help/others/*

Regional Differences

Help Center URL

Region	Base URL
China	https://www.kimi.com/zh-cn/help/*
Global	https://www.kimi.com/help/*

Kimi Claw Platform Support

Platform	China	Global
WeChat	Yes	No
Feishu (Lark)	Yes	No
WeCom (Enterprise WeChat)	Yes	No
Weibo	Yes	No
DingTalk	Yes	No
Telegram	No	Yes

Payment Methods

• China: WeChat Pay, Alipay, domestic bank cards, Apple Pay
• Global: Airwallex, Stripe, international credit cards, Apple Pay, Google Pay

Support Email

Purpose	China	Global
General support / account appeals	[email protected]	[email protected]
Billing / membership	[email protected]	[email protected]
API service	[email protected]	[email protected]
Media / PR	[email protected]	[email protected]

API Platform

Resource	China	Global
API platform	https://platform.kimi.com/	https://platform.kimi.ai
API docs	https://platform.kimi.com/docs/overview	https://platform.kimi.ai/docs/overview

Supplementary Knowledge

Kimi Claw / OpenClaw / Feishu Plugin

• OpenClaw: Open-source framework. Created Nov 2025 by Peter Steinberger. 248k GitHub stars.
• Kimi Claw: Moonshot's cloud-hosted wrapper around OpenClaw. One-click deploy, 30s setup. Built-in K2.5 Thinking, auto-linked to Kimi Code credits, 40GB cloud sandbox.
• Feishu Plugin: A communication channel plugin in the OpenClaw ecosystem, already bundled in Kimi Claw.
• Key difference: Kimi Claw is a "bridge" — the underlying engine is still raw model + native OpenClaw, without Kimi web app's search optimization or auto-correction. Local OpenClaw lets you switch models freely (Kimi / DeepSeek / Claude) with stronger privacy.

Kimi Claw Uninstall Command (self-deployed OpenClaw only)

bash <(curl -fsSL https://cdn.kimi.com/kimi-claw/uninstall.sh)

Warning: Do not run on one-click-deploy Kimi Claw. This command is for self-deployed OpenClaw devices only.

Membership Invoice Amount

The invoice amount equals the actual paid price of the subscription. Path: Subscription Management → Past Orders → Select Order → Request Invoice.

Andante Trial Policy

The Andante trial feature is temporarily offline. No free trial is available at the moment; subscribe directly to use.

Note

Always respond in the language the user asked in, even if the source content you referenced is in a different language. Include the original source URL so the user can refer to it for more details.