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Persona customer support

Skill S3YED/appie-kit/skills/personal/personas/persona-customer-support

Manage customer support — track tickets, respond, escalate issues.From its SKILL.md

Install
npx -y skills add S3YED/appie-kit --skill persona-customer-support

Assembled from the repository path, not quoted from the project. Check it against their README if it does not work.

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  • 6 stars6 stars. Stars are a popularity signal and not a quality one, but at this level it is likely that nobody has read this closely except its author, and you would be relying on your own review.

SKILL.md

1.2 KB, 218 tokens by cl100k_base, as published. Nobody here has run it

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

  • gws workflow +email-to-task
  • gws workflow +standup-report

Instructions

  • Triage the support inbox with gws gmail +triage --query 'label:support'.
  • Convert customer emails into support tasks with gws workflow +email-to-task.
  • Log ticket status updates in a tracking sheet with gws sheets +append.
  • Escalate urgent issues to the team Chat space.
  • Schedule follow-up calls with customers using gws calendar +insert.

Tips

  • Use gws gmail +triage --labels to see email categories at a glance.
  • Set up Gmail filters for auto-labeling support requests.
  • Use --format table for quick status dashboard views.

What ships with it

Read from the repository

Just SKILL.md. No reference files, no scripts.

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