Masheev channels
Use when integrating WhatsApp, SMS, email, voice, Instagram, or Google Reviews channels with Masheev. Covers channel-specific configuration, WhatsApp Business API template approval and 24-hour session windows, SMS compliance (TCPA opt-in/opt-out), email deliverability (SPF/DKIM/DMARC), voice agent setup with ElevenLabs, and Instagram webhook integration via Meta. Use this skill when someone asks about multi-channel messaging, channel-specific formatting, or setting up a new communication channel in Masheev.From its SKILL.md
npx -y skills add masheev/skills --skill masheev-channelsAssembled from the repository path, not quoted from the project. Check it against their README if it does not work.
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SKILL.md
3.0 KB, 584 tokens by cl100k_base, as published. Nobody here has run it
Masheev Channels
Masheev supports 7 communication channels. Each has unique setup requirements, message formatting rules, and compliance considerations.
Supported Channels
| Channel | ID | Inbound | Outbound | Rich Media | Notes |
|---|---|---|---|---|---|
| Chat (Web Widget) | chat | Yes | Yes | Quick replies, cards | Default channel, via embed SDK |
whatsapp | Yes | Yes | Templates, media | Meta Business API, 24h session window | |
| SMS | sms | Yes | Yes | Text only | TCPA compliance required |
email | Yes | Yes | HTML, attachments | SPF/DKIM/DMARC setup | |
| Voice | voice | Yes | Yes | Audio | ElevenLabs integration |
instagram | Yes | Yes | Media, stories | Meta Graph API | |
| Google Reviews | google_reviews | Yes | Yes | Text | Review response management |
Channel Setup
Each channel is configured through an inbox. Create an inbox with the desired channel type:
await apiClient.inboxes.create.mutate({
name: "WhatsApp Support",
channel: "whatsapp",
// Channel-specific config varies
});
Channel-Specific Details
See the reference file for each channel:
| Channel | Reference | Key Topics |
|---|---|---|
| references/whatsapp.md | Template approval, 24h windows, media types | |
| SMS | references/sms.md | TCPA compliance, opt-in/opt-out, character limits |
| references/email.md | SPF/DKIM/DMARC, tracking, unsubscribe | |
| Voice | references/voice.md | ElevenLabs setup, voice selection, SIP |
Message Formatting by Channel
| Channel | Max Length | Media Support | Formatting |
|---|---|---|---|
| Chat | Unlimited | Images, files, cards, quick replies | Markdown |
| 4096 chars | Images, video, documents, location | WhatsApp formatting (bold, italic) | |
| SMS | 160 chars (1 segment) | None | Plain text |
| Unlimited | HTML, inline images, attachments | HTML | |
| Voice | N/A | Audio stream | Spoken text (TTS) |
| 1000 chars | Images, video | Plain text | |
| Google Reviews | 4096 chars | None | Plain text |
When sending messages via the API, Masheev automatically adapts formatting for the target channel. You send markdown; the channel receives the appropriate format.
What ships with it: 4 files
21.0 KB alongside SKILL.md
references/
- email.md5.4 KB
- sms.md5.0 KB
- voice.md5.6 KB
- whatsapp.md5.0 KB