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Zendesk

Skill jdrhyne/agent-skills/skills/zendesk

A collection of AI agent skills for Clawdbot, Claude Code, Codex

Install
npx -y skills add jdrhyne/agent-skills --skill zendesk

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What its author says it does

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Manage Zendesk tickets, users, and support workflows through the Zendesk API. Use when searching tickets, updating support state, checking users, or exporting queue data.

SKILL.md

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Zendesk

Manage Zendesk tickets, users, and support workflows through the authenticated Zendesk API.

When to Use

  • search tickets or support history
  • create or update tickets
  • inspect user details
  • export queue data for analysis
  • summarize current support state

Setup

Use these environment variables:

  • ZENDESK_SUBDOMAIN
  • ZENDESK_EMAIL
  • ZENDESK_TOKEN

Build the Zendesk auth context from those variables and confirm access before trying ticket operations.

Workflow Rules

  1. Search before creating a ticket to avoid duplicates.
  2. Use views or targeted search instead of listing entire queues.
  3. Add internal notes when changing status or ownership.
  4. Confirm destructive or customer-visible actions before sending them.
  5. Respect Zendesk rate limits during bulk work.

Common Operations

  • Search tickets by status, priority, assignee, or subject before creating a new one.
  • Create tickets with a clear subject, customer-visible comment, and correct priority.
  • Update status with an internal note that explains what changed and why.
  • Look up users by email before editing ownership, organization, or requester fields.
  • Export queue data only when the user explicitly asked for a saved report.

Safety Boundaries

  • Do not read credentials from ad hoc files, memory stores, or chat history; use only the documented environment variables.
  • Do not close, merge, delete, or publicly reply to tickets without explicit confirmation.
  • Do not export ticket or user data to files unless the user asked for a saved artifact.
  • Do not send Zendesk data to any service other than the authenticated Zendesk API.

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