Customer success playbook
Skill Adri3l-R3nan/cognify-skills/.github/skills/customer-success-playbook
Designs customer success programs that reduce churn, increase expansion revenue, and build customer advocacy. Creates health scoring models, intervention playbooks, QBR frameworks, and lifecycle journey maps.From its SKILL.md
npx -y skills add Adri3l-R3nan/cognify-skills --skill customer-success-playbookAssembled from the repository path, not quoted from the project. Check it against their README if it does not work.
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SKILL.md
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Customer Success Playbook
Designs customer success programs that reduce churn, increase expansion revenue, and build customer advocacy. Creates health scoring models, intervention playbooks, QBR frameworks, and lifecycle journey maps.
What This Skill Produces
- Structured, quantified deliverables with specific dollar amounts
- Industry-aware analysis with built-in benchmarks
- Actionable recommendations with prioritized next steps
Access
This skill definition is available to Cognify clients and partners.
To learn more or request access: cognify.com | LinkedIn
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Read from the repository
Just SKILL.md. No reference files, no scripts.
Gives 0 of the 12 instructions most customer support skills give in 170 tokens
Counted across 123 of the 124 authors here whose files we hold, read 2026-08-07
- Call RUBE_SEARCH_TOOLS first to get current schemasin 12 of 123, across 4 files
- Confirm connection status is ACTIVE before running workflowsin 12 of 123, across 4 files
- Stop and ask for clarification if required inputs are missingin 9 of 123, across 2 files
- Call RUBE_MANAGE_CONNECTIONS with the helpdesk toolkitin 9 of 123, across 2 files
- Use both timestamp and ID for cursor navigationin 8 of 123, across 1 file
- Implement backoff on 429 responsesin 8 of 123, across 1 file
- Parse response data defensively with fallback patternsin 8 of 123, across 1 file
- Use this skill only when the task clearly matches the scopein 8 of 123, across 1 file
- Pass a JSON file as the positional argumentin 7 of 123, across 1 file
- Specify output format with the --format flagin 7 of 123, across 1 file
- Run health, churn, and expansion scripts togetherin 7 of 123, across 1 file
- Verify output files contain expected records before continuingin 7 of 123, across 1 file
Said here and by no other author read
- Produce structured quantified deliverables
- Include specific dollar amounts
- Perform industry-aware analysis
- Incorporate built-in benchmarks
- Provide actionable recommendations
- Create prioritized next steps
Grouped from the skills themselves: near-identical wordings counted once, and counted by distinct author, so one author publishing three of these counts once. Length counted with cl100k_base; the agent that loads this file may tokenize it differently.