agentsclimarketplace

Ecommerce policy readiness

Skill wakqasahmed/agentic-commerce-skills/skills/agentic-commerce/ecommerce-policy-readiness

Canonical agentic commerce skills, aggregated by wakqasahmed/skills

Install
npx -y skills add wakqasahmed/agentic-commerce-skills --skill ecommerce-policy-readiness

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Assess whether ecommerce policies are clear enough for AI answers, support drafts, and supervised order workflows.

SKILL.md

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Ecommerce Policy Readiness

Workflow

  1. Check shipping, delivery, returns, refunds, warranty, payment, cancellations, substitutions, and support escalation.
  2. Identify ambiguity that would cause wrong AI answers or unsafe support drafts.
  3. Check whether policies are linked from product, cart, checkout, and support surfaces.
  4. Convert policy gaps into answer-ready snippets and escalation rules.

Run the checks in references/checks.md and cite the observed output for each finding.

Output

  • Policy gap
  • Risk to buyer or operator
  • Suggested wording/fix
  • Whether a custom agent needs a rule, memory item, or integration

Customer communication delegation

When a finding requires a customer communication workflow, Agentic Commerce supplies the authoritative event, verified recipient binding, order or product facts, and permitted action boundaries. Delegate channel execution to the Email Marketing skills pack:

  • Route verified events for receipts, shipping, cancellations, refunds, accounts, and service status to 14-transactional-service.
  • Route optional post-purchase education to 09-post-purchase-customer-success and verified inventory or price events to 16-inventory-price-alert.
  • Route overlapping customer flows to 19-lifecycle-orchestration.
  • Apply 00-email-marketing-guardrails to promotional content and all other delegated channel work.

An email address identifies a recipient; it does not establish marketing consent. Never relabel promotional content as transactional.

Guardrails

  • See ../references/guardrails.md for shared cross-skill guardrails (autonomous action safety, evidence provenance, internal runtime disclosure).
  • Ground every policy answer or draft in a verified, current policy source; never infer a return, refund, delivery, warranty, or cancellation term from a product page or common practice.
  • Return HOLD with the missing policy fact while it can be collected. Return BLOCK when a material policy, exception, or authority cannot be verified.
  • Keep refunds, cancellations, substitutions, and order changes supervised by the merchant's authorized workflow; policy readability is not authority to execute an action.
  • State the evidence source, the buyer or operator risk, and the escalation path for every unresolved material policy gap.

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