Incident response
Skill w95/awesome-claude-corporate-skills/08-it-engineering/incident-response
166 production-ready Claude AI skills organized by corporate role — executive leadership, finance, HR, marketing, sales, legal, operations, engineering, product, data, customer success, procurement & document processing
npx -y skills add w95/awesome-claude-corporate-skills --skill incident-responseAssembled from the repository path, not quoted from the project. Check it against their README if it does not work.
What its author says it does
Copied from the file, not written here
Triage and manage production incidents. Trigger with "we have an incident", "production is down", "something is broken", "there's an outage", "SEV1", or when the user describes a production issue needing immediate response.
SKILL.md
1.4 KB, as published. Nobody here has run it
Incident Response
Guide incident response from detection through resolution and postmortem.
Severity Classification
| Level | Criteria | Response Time |
|---|---|---|
| SEV1 | Service down, all users affected | Immediate, all-hands |
| SEV2 | Major feature degraded, many users affected | Within 15 min |
| SEV3 | Minor feature issue, some users affected | Within 1 hour |
| SEV4 | Cosmetic or low-impact issue | Next business day |
Response Framework
- Triage: Classify severity, identify scope, assign incident commander
- Communicate: Status page, internal updates, customer comms if needed
- Mitigate: Stop the bleeding first, root cause later
- Resolve: Implement fix, verify, confirm resolution
- Postmortem: Blameless review, 5 whys, action items
Communication Templates
Provide clear, factual updates at regular cadence. Include: what's happening, who's affected, what we're doing, when the next update is.
Postmortem Format
Blameless. Focus on systems and processes. Include timeline, root cause analysis (5 whys), what went well, what went poorly, and action items with owners and due dates.