Notifications and toasts

Notifications & Toasts Skill

How this skill behaves (read first)

This is a generative skill. The default failure modes: urgency inflation (everything is an alert; success messages interrupt), frequency abuse (repeat pings for the same event until users kill all notifications), and attention disrespect (badges for non-notifications, pings with no user value). A notification spends the user's attention — the type must match the message's actual urgency, and the system must stay worth listening to. This skill gates:

1. Establish urgency, audience moment, and channel — these pick the type.
2. Apply the always-true core — type-urgency match, frequency discipline, content brevity, user control.
3. Surface the engagement levers (push strategy, personalization, rich media) with trade-offs — this is dark-patterns-adjacent territory.

Then it hands off to ux-heuristics-audit, ux-accessibility-audit, ux-aesthetics-audit, ux-microcopy-audit, and ux-dark-patterns-audit for validation.

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Step 0 — Establish context before designing

Ask if not known; state the assumption if proceeding without an answer:

• How urgent is the message, really? Needs action now (failed payment) → persistent alert. Useful soon (storage near limit) → warning. FYI (saved, sent) → transient snackbar/toast. Just "something's new" → badge. Be honest — urgency inflation is the root failure.
• Where is the user? In the app and active → don't interrupt: increment a badge or insert the update inline. Away → push (if opted in). Mid-task → batch for later.
• Whose goal does it serve? A notification that serves only the business (re-engagement nag) costs trust. If users wouldn't thank you for it, reconsider.
• Platform — Android toasts/snackbars vs. iOS conventions; push character limits (~39 title / ~150 body).

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The always-apply core (correct for almost every case)

Match the type to the urgency

• Badge — dot (or count) top-right of an icon, for unread notifications only — never scores, weather, or marketing. Dot shape, conventional placement; disappears once seen.
• Status badge — at-a-glance state (online, in-progress, completed) — informational, not a ping.
• Banner — temporary strip (top/bottom) for events worth a glance (new message preview); doesn't block.
• Snackbar — bottom-of-screen confirmation in context, often with one action ("Message sent" + Undo). Never covers a FAB or important controls.
• Toast — low-priority system messages; can't be dismissed, can stack — use sparingly.
• Alert — persists until resolved; for things that demand attention. Success = green + check, auto-dismissing; info = ℹ; warning = time-to-act heads-up; error = red + exclamation, immediate action. Don't dress an info message as a warning.
• Push — reaches users outside the app; the highest-cost channel, opt-in and easiest to lose (see gated table).

Frequency discipline

• One event, one notification. No re-pings for the same unread message; group related notifications instead.
• Foreground grace: when the app is open, update the badge or insert content into the view — don't fire a system notification at someone already looking at the screen.
• Contextual and personal beats broadcast: segment, reference the user's actual journey (usage limit approaching, feature they use), never spray.

Content

• Concise and scannable: short title carrying the message, plain language, no jargon. Push: ~39-char title, ~150-char body — shorter is better.
• Actionable where possible: snackbar Undo, push actions that resolve without opening the app.

User control (non-negotiable)

• Easy to mute or turn off — globally and per-type, with frequency options. Users who can tune notifications keep them; users who can't, kill them (or the app).
• No blame or shame in opt-out flows.

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The context-dependent decisions (surface, don't auto-apply)

Decision	Apply when	Avoid / adapt when	Default recommendation
Push notifications at all	Time-sensitive, user-valued updates (order shipped, message received)	Re-engagement nags, generic promos — the fastest route to opt-out	Transactional first; promotional only with explicit, granular opt-in
Push opt-in ask	Primed, at a relevant journey moment, with the value stated	Raw system dialog at first launch	Prime → ask in context (see ux-modals-and-dialogs for permission patterns)
Personalization	Name, past behavior, preferences — measurably higher engagement	Creepy specificity; data users didn't expect you to use	Personalize from in-app behavior; stay transparent
Rich media (images/GIFs)	Visual content adds real information (product image, delivery photo)	Decoration that bloats a simple message	Text-first; media when it informs
Location-based (geofencing)	Genuine contextual value (gate change, store nearby with an active order)	Surveillance-flavored marketing pings	High bar; explicit permission, obvious value
Timing optimization	Send in users' active hours, their time zone	Optimizing for clicks over usefulness (11pm "we miss you")	User-behavior-based timing, capped frequency
Badge counts vs. dots	Counts for countable unread items (inbox)	Counts that grow unbounded and induce anxiety	Dot for "something new"; count where the number helps
Performance monitoring	Track opens/CTR and opt-outs/mutes as fatigue signals	Celebrating opens while opt-outs climb	Treat opt-out rate as the primary health metric

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Validate the result (orchestration)

Hand-offs name each lens by its installable skill name. Invoke one only if that skill is installed; if it isn't, this skill's own core already carries these rules — proceed without it rather than blocking.

After generating or revising, hand the result to the audit lenses rather than declaring it done. These are candidate lenses — posture is set by docs/orchestration-policy.md, or route the whole thing through ux-design-review. Here, heuristics, microcopy, and dark-patterns are Tier A (auto-run); accessibility, aesthetics, and mobile-responsiveness are Tier B (offered) — under an existing design system aesthetics is suppressed and accessibility narrows to usage; mobile-responsiveness applies only on mobile. If the user invoked this skill for one specific thing, respect that scope.

• ux-heuristics-audit (Tier A) — visibility of system status without disruption, match between urgency and presentation, user control and freedom.
• ux-accessibility-audit (Tier B — offer; narrow under a design system) — color-plus-icon urgency coding (never color alone), screen-reader announcement of transient messages, snackbar timing sufficient to read.
• ux-aesthetics-audit (Tier B — offer; suppress under a design system) — alert styling restraint, badge/banner visual noise across the interface.
• ux-microcopy-audit (Tier A) — title/body brevity, plain language, CTA verb quality, opt-out wording.
• ux-dark-patterns-audit (Tier A) — the backlog flags this skill as attention-respect territory: manufactured urgency, nag loops, buried mute settings, guilt-trip opt-outs.
• ux-mobile-responsiveness-audit (Tier B — offer; applies only on mobile) — when the context is mobile: snackbar/FAB layout, push rendering across OSes.

If the audits surface a conflict (e.g., engagement targets vs. notification fatigue), resolve back toward the primary task: a notification system only works while users trust it — protect that trust over any single campaign.

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Common do/don't patterns

❌ Don't	✅ Do
Every message styled as an urgent alert	Type matched to real urgency; most messages are quiet
Re-ping the same unread message hourly	One event, one notification; group the rest
System notification while the user is in the app	Badge increment or inline insert
Badge count showing the weather	Badges for unread notifications only
Success modal interrupting the flow	Auto-dismissing snackbar/success alert
Snackbar covering the FAB	Snackbar above all content, clear of controls
Push permission dialog at first launch	Primed, contextual ask with stated value
"We miss you 😢" at 11pm	Time-zone-aware, behavior-based, user-valued pings
Mute buried four screens deep	Per-type controls, easy global off
150 characters of jargon	~39-char title that carries the message
Ship without checking	Hand off to heuristics + accessibility + aesthetics + microcopy + dark-patterns

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Source lessons (Uxcel)

• Notification Types & When to Use Them
• Best Practices for Designing Notifications
• Push Notification Strategies That Drive Engagement
• Designing Mobile Notifications & Dialogs