Spree events webhooks

Spree Events + Webhooks

Spree has two layered systems for reacting to lifecycle events. Both subscribe to the same events; what differs is the delivery target.

System	Lives	Use for
Subscribers	Ruby code in your Rails app	Sync to your own ERP, send transactional email, update analytics, invalidate caches
Webhooks	HTTPS POSTs to external URLs	Third-party integrations, partner systems, customer-built apps

You pick a subscriber when you are the consumer. You pick a webhook when another system is the consumer.

Part 1: Subscribers (in-process)

Spree::Order.complete!
  ↓
order.publish_event('order.completed', payload)
  ↓
Spree::Subscribers each receive the event
  ↓
Your subscriber: sync to ERP, send email, etc.

Automatic lifecycle events (*.created, *.updated, *.deleted) fire after the transaction commits — if the write fails, those subscribers never run. Custom events published via publish_event(...) (including order.completed) are dispatched at the call site, which may be inside an open transaction: sync subscribers run inline, and async subscriber jobs are enqueued immediately — possibly before the commit. Don't assume the surrounding write has committed.

Writing a subscriber

Use the generator (Spree 5.5+) — it creates the class, a spec stub, and handles registration:

spree generate subscriber OrderComplete order.completed   # native: bin/rails g spree:subscriber …
# flags: --sync (async: false), --skip-spec

Or by hand: put the class anywhere autoloadable (e.g. app/subscribers/), then register it in an initializer — subscribers are NOT auto-discovered, and an unregistered subscriber is a silent no-op:

# config/initializers/spree.rb
Rails.application.config.after_initialize do
  Spree.subscribers << OrderCompleteSubscriber
end

# app/subscribers/order_complete_subscriber.rb
class OrderCompleteSubscriber < Spree::Subscriber
  subscribes_to 'order.completed'

  def handle(event)
    order_id = event.payload['id']
    ExternalErp.sync_order(order_id)
  end
end

The handler method is handle(event) (or route with the on DSL below). Don't override call — the base call is the dispatch entry that routes on-declared handlers and falls back to handle, so overriding it silently disables on routing. Subscribers run asynchronously via Spree::Events::SubscriberJob by default; opt into synchronous execution only when the side effect must complete before the publisher's transaction returns:

class CriticalOrderHandler < Spree::Subscriber
  subscribes_to 'order.completed', async: false

  def handle(event)
    # Runs inline, blocks the publisher
  end
end

Multiple events from one subscriber

Single handler, dispatch on event.name:

class OrderActivitySubscriber < Spree::Subscriber
  subscribes_to 'order.completed', 'order.paid', 'order.shipped'

  def handle(event)
    case event.name
    when 'order.completed' then track_completion(event)
    when 'order.paid'      then track_payment(event)
    when 'order.shipped'   then track_shipment(event)
    end
  end
end

Or use the on DSL to route specific events to specific methods:

class PaymentSubscriber < Spree::Subscriber
  subscribes_to 'payment.completed', 'payment.voided'

  on 'payment.completed', :handle_complete
  on 'payment.voided', :handle_void

  private

  def handle_complete(event)
    # ...
  end

  def handle_void(event)
    # ...
  end
end

Pattern matching

Wildcards subscribe to a family of events:

class OrderEventLogger < Spree::Subscriber
  subscribes_to 'order.*'

  def handle(event)
    Rails.logger.info("Order event: #{event.name}")
  end
end

Part 2: Webhooks (outbound HTTPS)

Spree::Order.complete!
  ↓
order.publish_event('order.completed', payload)
  ↓
Spree::WebhookEventSubscriber receives it (shipped with spree_api)
  ↓
For each Spree::WebhookEndpoint subscribed_to?('order.completed'):
  ↓
Create Spree::WebhookDelivery (queued)
  ↓
Spree::WebhookDeliveryJob (ActiveJob, on Spree.queues.webhooks) → POST to endpoint URL
  ↓
On failure: delivery recorded as failed (manual redeliver available)
On 15 consecutive failures: auto-disable endpoint

Configuring an endpoint

Admin UI: Settings → Webhooks → Add endpoint.

Via API:

curl -X POST https://my-spree.example.com/api/v3/admin/webhook_endpoints \
  -H "X-Spree-Api-Key: sk_…" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Order sync to ERP",
    "url": "https://my-erp.example.com/spree-webhooks",
    "subscriptions": ["order.completed", "order.paid", "order.shipped"],
    "active": true
  }'

The response includes a plaintext secret_key only on create (Stripe-style — you'll never see it again, store it). Use it to verify signatures on the receiving end.

subscriptions is an array of event names. Supports:

• Exact match: "order.completed"
• Wildcard: "order.*" matches order.completed, order.paid, etc.
• Catch-all: "*" or empty array — receive everything

Webhook payload format

POST /your-webhook-url HTTP/1.1
Content-Type: application/json
User-Agent: Spree-Webhooks/1.0
X-Spree-Webhook-Signature: <hex hmac>
X-Spree-Webhook-Timestamp: 1728432000
X-Spree-Webhook-Event: order.completed

{
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "name": "order.completed",
  "created_at": "2026-06-08T12:00:00Z",
  "data": {
    "id": "or_m3Rp9wXz",
    "number": "R123456789",
    "total": "129.99",
    "...": "..."
  },
  "metadata": {
    "spree_version": "5.5.0"
  }
}

Verifying the signature

The signature is HMAC-SHA256 over "{timestamp}.{payload_json}" using the endpoint's secret_key. Always verify — without it any actor can forge POSTs to your URL.

# Ruby receiver
def verify_webhook(request)
  timestamp = request.headers['X-Spree-Webhook-Timestamp']
  signature = request.headers['X-Spree-Webhook-Signature']
  body = request.body.read

  # Reject replays older than 5 minutes
  return false if (Time.current.to_i - timestamp.to_i).abs > 300

  expected = OpenSSL::HMAC.hexdigest('SHA256', ENV['SPREE_WEBHOOK_SECRET'], "#{timestamp}.#{body}")
  ActiveSupport::SecurityUtils.secure_compare(expected, signature)
end

// Node receiver
import crypto from 'crypto'

function verifyWebhook(req: Request): boolean {
  const timestamp = req.headers['x-spree-webhook-timestamp']
  const signature = req.headers['x-spree-webhook-signature']
  const body = req.rawBody  // raw bytes, NOT the parsed JSON

  // Reject replays older than 5 minutes
  if (Math.abs(Date.now() / 1000 - Number(timestamp)) > 300) return false

  const expected = crypto
    .createHmac('sha256', process.env.SPREE_WEBHOOK_SECRET!)
    .update(`${timestamp}.${body}`)
    .digest('hex')

  return crypto.timingSafeEqual(Buffer.from(expected), Buffer.from(signature as string))
}

Gotchas:

1. Verify on the raw body, not the parsed JSON. Re-serializing JSON changes whitespace and key order — the signature won't match.
2. Always use timing-safe compare (secure_compare, timingSafeEqual). String == leaks the secret via timing side-channel.
3. Check the timestamp to reject replay attacks. 5 minutes is the conventional window.

Retry + auto-disable

Failed deliveries (timeout, 5xx, connection error) are recorded on the delivery record — Spree does not automatically retry a failed delivery. (Don't be misled by the retry_on StandardError, attempts: 5 on WebhookDeliveryJob: DeliverWebhook rescues HTTP/timeout errors and records them as failed without re-raising, so that ActiveJob retry path never fires for ordinary delivery failures.) Retry manually with delivery.redeliver! (creates a fresh delivery and queues it), the admin UI's redeliver button on the delivery page, or POST /api/v3/admin/webhook_endpoints/:webhook_endpoint_id/deliveries/:id/redeliver. After 15 consecutive failures, the endpoint auto-disables and an email goes to store staff (Spree::WebhookMailer.endpoint_disabled).

Re-enable via endpoint.enable! or by toggling active: true in the admin UI. A more recent successful delivery breaks the consecutive-failure streak (the check queries recent deliveries — there's no stored counter).

Inspect failures:

endpoint = Spree::WebhookEndpoint.find_by_prefix_id('whe_…')
endpoint.webhook_deliveries.where(success: false).order(delivered_at: :desc).first(20)
# Each has: response_code, response_body, error_type, request_errors, execution_time

Testing an endpoint

The admin UI has a "Send test" button — fires a synthetic webhook.test event so you can verify connectivity without waiting for a real order to complete.

endpoint.send_test!   # creates and queues a Spree::WebhookDelivery

SSRF protection

In production, endpoint URLs are validated against private IP ranges (RFC 1918, link-local, loopback) via ssrf_filter. In development, this is disabled so you can webhook to localhost / host.docker.internal.

Events Spree publishes

Order lifecycle

Event	When
order.completed	Customer finalizes the order (post-payment)
order.paid	All payments processed successfully
order.shipped	All of the order's shipments are marked shipped (order.fully_shipped?) — a partial shipment doesn't fire it
order.approved	An admin approves a pending order
order.canceled	Order is canceled
order.resumed	A canceled order is reactivated
order.updated	General-purpose order change event

Payment lifecycle

Event	When
payment.completed	Payment captured
payment.paid	Payment moves to paid state
payment.voided	Payment voided before capture

Payment session lifecycle

Event	When
payment_session.processing	Session is being processed by the provider
payment_session.completed	Session completes (returns to your app from payment provider)
payment_session.failed	Provider returned failure
payment_session.canceled	Customer canceled
payment_session.expired	Session timed out

Payment setup sessions (saving a payment method without charging) fire the same set: payment_setup_session.processing, .completed, .failed, .canceled, .expired.

Shipment lifecycle

Event	When
shipment.shipped	Shipment marked shipped (tracking set)
shipment.canceled	Shipment canceled
shipment.resumed	A previously-canceled shipment is resumed

Product lifecycle

Event	When
product.activated	Product becomes available for sale
product.archived	Product is archived
product.back_in_stock	A product moves from out-of-stock to in-stock
product.out_of_stock	A product becomes out of stock

Gift cards

Event	When
gift_card.redeemed	Card fully redeemed
gift_card.partially_redeemed	Card partially redeemed

Returns + reimbursements

Event	When
return_authorization.canceled	Return authorization canceled
return_item.given	A return item is given to the customer (exchange)
return_item.received	A return item is received back from the customer
return_item.canceled	A return item line is canceled
reimbursement.reimbursed	Reimbursement processed (refund or store credit issued)

Imports

Event	When
import.completed	Import job finished
import.progress	Progress checkpoint during large imports (emitted every 10th completed row group)
import_row.completed	Single row imported successfully
import_row.failed	Single row failed

Invitations

Event	When
invitation.created	Staff/customer invitation sent
invitation.accepted	Invitee created their account
invitation.resent	Invitation re-sent

Newsletter

Event	When
newsletter_subscriber.subscription_requested	Customer requested a subscription (pending double opt-in)
newsletter_subscriber.verified	Customer confirmed the subscription

Customer

Event	When
customer.password_reset_requested	Customer requested a password reset email
customer.password_reset	Customer successfully reset their password

Automatic lifecycle events

Models that include publishes_lifecycle_events emit <model_singular>.created, <model_singular>.updated, <model_singular>.deleted automatically after the create, update, and destroy transactions commit (the .deleted payload is captured before destroy). Examples (5.5):

• payment.created, payment.updated, payment.deleted
• shipment.created, shipment.updated, shipment.deleted
• variant.created, variant.updated, variant.deleted
• price.created, price.updated, price.deleted
• stock_movement.created, stock_movement.updated, stock_movement.deleted
• report.created, gift_card.created, refund.created, return_authorization.created, digital.created

To make your own model emit lifecycle events:

module Spree
  class Brand < Spree.base_class
    publishes_lifecycle_events           # all three
    # or: publishes_lifecycle_events only: [:create, :delete]
  end
end

Event payloads

Every payload includes the prefixed ID ('id' => 'or_…' for orders, 'py_…' for payments). Many include additional context:

# order.completed payload
{
  'id' => 'or_m3Rp9wXz',
  'notify_customer' => true,   # whether to send the confirmation email
  # ...
}

Check the publish_event(...) call site in the model emitting the event to see the exact payload. Don't assume.

For webhook payloads, the same data is wrapped in the envelope shown above ({id, name, created_at, data, metadata}).

When to use which

Need	Use
Send custom transactional email	Subscriber
Sync to your own ERP/warehouse	Subscriber
Update internal analytics service	Subscriber
Invalidate Rails cache	Subscriber (inline, not async)
Notify customer's Zapier workflow	Webhook
Trigger n8n / Zapier / Make.com workflows	Webhook
Update partner system across the internet	Webhook
Notify your own non-Rails service	Webhook (or message bus if scaled)

When NOT to use either

• Business logic that's part of order completion itself — that goes in services (the cart pipeline, checkout state machine). Events fire after-the-fact.
• Data validation — belongs on the model.
• Things that need to run inside the order's transaction — events fire post-commit. If it really must be transactional (rare), use a callback.

Common recipes

Send custom email on order complete (subscriber)

class OrderConfirmationSubscriber < Spree::Subscriber
  subscribes_to 'order.completed'

  def handle(event)
    order = Spree::Order.find_by_prefix_id(event.payload['id'])
    MyOrderMailer.confirmation(order).deliver_later
  end
end

Forward all order events to a partner (webhook)

curl -X POST https://my-spree.example.com/api/v3/admin/webhook_endpoints \
  -H "X-Spree-Api-Key: sk_…" \
  -d '{"url":"https://partner.example.com/spree","subscriptions":["order.*"]}'

React to payment failure (subscriber)

class PaymentFailureSubscriber < Spree::Subscriber
  subscribes_to 'payment_session.failed'

  def handle(event)
    order = Spree::Order.find_by_prefix_id(event.payload['order_id'])
    Slack.notify("Payment failed for #{order.number} (session #{event.payload['id']})")
  end
end

Sync inventory after stock movement (subscriber, async)

class InventorySyncSubscriber < Spree::Subscriber
  subscribes_to 'stock_movement.created', async: true

  def handle(event)
    movement = Spree::StockMovement.find_by_prefix_id(event.payload['id'])
    WarehouseApi.update_stock(movement.stock_item.variant)
  end
end

Debugging

"My subscriber doesn't fire"

1. Registered? Spree.subscribers.include?(MySubscriber) should be true.
2. Event name matches? subscribes_to 'order.completed' — exact string match.
3. Transaction committed? Subscribers run after commit; if the save raises, they don't fire.
4. Async-only failure? Check Spree::Events::SubscriberJob failures in your job backend (queued on Spree.queues.events, :default by default).

"My webhook endpoint isn't receiving anything"

1. Active? endpoint.active? and not auto_disabled?.
2. Subscribed? endpoint.subscribed_to?('order.completed') should be true.
3. URL reachable? endpoint.send_test! then check endpoint.webhook_deliveries.last.
4. SSRF blocking? In production, private IPs are rejected. Check endpoint.errors if you can't save.
5. Job backend running? WebhookDeliveryJob is async (ActiveJob). If your worker (e.g. Sidekiq) is down, deliveries pile up in the queue.

"Signatures don't verify"

Almost always one of:

1. Verifying against parsed JSON instead of the raw request body. Re-serialization changes the bytes.
2. Wrong secret. Each endpoint has its own; check you're using the right one for the endpoint in question.
3. Timestamp window too narrow. Some clocks drift; 5 minutes is reasonable.
4. String == instead of timing-safe compare — usually still produces the right boolean, but if you're seeing intermittent fails check this.

Where to read further

• Subscriber base class: Spree::Subscriber source.
• Events docs: node_modules/@spree/docs/dist/developer/core-concepts/events.md; Webhooks docs: node_modules/@spree/docs/dist/developer/core-concepts/webhooks.md; Per-event payload schemas: node_modules/@spree/docs/dist/api-reference/webhooks-events.md.
• Webhook source: Spree::WebhookEndpoint, Spree::WebhookDelivery, Spree::Webhooks::DeliverWebhook, Spree::WebhookEventSubscriber.
• Admin UI: Settings → Webhooks (manages endpoints, view delivery history with response codes/bodies, replay failed deliveries).
• For the API surface: see the spree-api-v3 skill — webhook endpoints have full CRUD via /api/v3/admin/webhook_endpoints.