Troubleshoot

Troubleshoot

Search-first diagnostic workflow. Human executes commands.

⚠️ AskUserQuestion Guard

CRITICAL: After EVERY AskUserQuestion call, check if answers are empty/blank. Known Claude Code bug: outside Plan Mode, AskUserQuestion silently returns empty answers without showing UI.

If answers are empty: DO NOT proceed with assumptions. Instead:

1. Output: "⚠️ Questions didn't display (known Claude Code bug outside Plan Mode)."
2. Present the options as a numbered text list and ask user to reply with their choice number.
3. WAIT for user reply before continuing.

Workflow

0.Load → 1.Search → 2.Qualify → 3.Diagnose → 4.Investigate → 5.Persist → 6.Learn

0. Load Learnings

If a project-level learnings file exists (e.g., learnings.yaml in the project root or a known location), read it and apply known patterns before searching.

1. Search (do first)

80% of bugs solved online.

• WebSearch: [error] [stack] [framework] on SO, GitHub, Docs, Reddit
• Solution found → skip to 5.Learn

2. Qualify (2-3 questions)

AskUserQuestion:

• Stack? (language, framework, runtime)
• Environment? (local, container, cloud)
• Changed recently? (deploy, config, dependency)

3. Diagnose

See references/protocols/diagnose.md for details.

1. Mental models: Check learnings file → WebSearch pattern → reason with 5 Whys/Fishbone
2. Isolation: Wolf Fence (binary search), swap one variable, minimal repro
3. Root cause drill: 5 Whys, Fishbone 6 M's

Pattern matches → suggest fix, skip OODA

4. Investigate (OODA)

Only if diagnosis inconclusive.

• Observe: User runs command, pastes output
• Orient: Analyze, update hypothesis
• Decide: Next command or confirm cause
• Act: Suggest fix (user executes)

Exit when root cause confirmed and fix verified.

5. Persist Thinking Artifact ⚠️ MANDATORY

MUST execute after root cause confirmed and fix verified. DO NOT skip. DO NOT wait for user to ask.

If a persistent thinking store is configured (e.g., via an environment variable pointing to a notes directory), write the diagnostic session there. Skip silently if no store is configured.

Content (required sections):

• Symptoms (as reported)
• Hypotheses tested (ordered list with result: confirmed/eliminated)
• OODA loops (if Phase 4 was entered)
• Root cause (as confirmed)
• Resolution (fix applied)
• Cynefin transition (if problem re-classified during diagnosis)

This is the active thinking trail — distinct from any learnings file which captures distilled, reusable conclusions.

6. Learn

After resolution, AskUserQuestion: "Save this learning?"

• Global → append to a shared learnings store
• Project → append with scope: project:<name>
• Skip

Philosophy

• Reproduce before you theorize — a bug that cannot be reproduced is a hypothesis, not a confirmed problem.
• Source location is the exit condition — every investigation ends with a specific file and line, not a module or service name.
• Distinguish symptom from cause — the first observable failure is rarely the root cause; follow the chain.
• Domain determines method — Complicated problems have known solutions; Complex problems need probes; do not mix the strategies.

When to Use

• When a user reports an error, exception, or crash with no clear cause
• When a system exhibits unexpected behavior that cannot be explained by recent changes
• When a bug is intermittent or flaky and cannot be reproduced consistently
• When log output or stack traces point to a symptom but not a root cause
• When a fix has been applied but the problem recurs or manifests differently

When Not to Use

• When the bug is already reproduced and the fix is obvious — apply the fix directly
• When the request is a feature request framed as a bug report — redirect to planning
• When the issue is a known, documented limitation with no workaround — communicate clearly
• When the environment is completely unavailable (no logs, no reproduction path, no user access) — gather access first
• When a postmortem or incident review is needed instead of a live diagnostic — use a dedicated retrospective workflow

Anti-Patterns

• NEVER jump to a fix without reproducing the issue — Untested fixes introduce regressions. Why: Reproduction confirms you're solving the actual problem, not a symptom.
• NEVER ignore the source code location step — All investigations must end with a specific file and line. Why: Vague "somewhere in the auth module" diagnoses cannot be verified or code-reviewed.
• NEVER treat correlation as causation — Two events occurring together don't mean one causes the other. Why: Fixing the correlated symptom leaves the root cause intact.
• NEVER skip the search step — Searching external sources first avoids reinventing known solutions. Why: 80% of bugs have documented answers; skipping search wastes diagnostic cycles.
• NEVER persist a thinking artifact before root cause is confirmed — Premature writes capture incomplete hypotheses as conclusions. Why: Misleading learnings files cause the same misdiagnosis in future sessions.

Usage Examples

Investigating a silent API failure:

# Skill prompts: reproduce → isolate → check logs → locate source
# Output: "Root cause at src/api/auth.ts:142 — token expiry not caught"

Triaging a flaky test:

# Skill prompts: classify domain (Clear/Complicated/Complex)
# Routes to probe skill if Complex domain detected

Diagnosing a performance regression after a deploy:

# Skill prompts: qualify stack/environment/recent changes → Wolf Fence bisect
# Output: "Regression introduced in commit abc123 — N+1 query in UserService.list()"

✅ Completion Checklist

Before responding to user, verify:

• Artifact written (or skipped if no store configured)

Refs

• references/protocols/diagnose.md - Mental models, bisect strategies
• references/protocols/search-multi-source.md - Multi-source search workflow
• references/reference.md - Isolation techniques and root cause methods

References

• Reference — isolation techniques (Wolf Fence, Swap One Variable, Minimal Repro), root cause drilling (5 Whys, Fishbone), OODA loop
• Diagnose Protocol — mental model matching, isolation sequence, root cause drill, OODA handoff conditions
• Search Multi-Source Protocol — query construction, source priority (SO, GitHub Issues, Docs, Reddit), no-result fallback