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Incident

Skill mj-deving/pai-skills/skills/Troubleshooting/Incident

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Install
npx -y skills add mj-deving/pai-skills --skill Incident

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What its author says it does

Copied from the file, not written here

Incident management from detection through postmortem. USE WHEN incident, outage, SEV1, SEV2, production down, postmortem, blameless review, incident response, war room, incident update, status page, root cause analysis, 5 whys, incident timeline, on-call.

SKILL.md

2.5 KB, as published. Nobody here has run it

Incident

Manage incidents across 4 phases: Triage → Communicate → Mitigate → Postmortem.

Customization

Before executing, check for user customizations at: ${PAI_USER_DIR}/SKILLCUSTOMIZATIONS/Incident/

If this directory exists, load and apply:

  • PREFERENCES.md - Severity thresholds, escalation contacts, communication templates
  • Additional files specific to the skill

These define user-specific preferences. If the directory does not exist, proceed with skill defaults.

Workflow Routing

WorkflowTriggerFile
New"new incident", "production down", "SEV1"Workflows/New.md
Update"incident update", "status update"Workflows/Update.md
Postmortem"postmortem", "blameless review", "root cause"Workflows/Postmortem.md

Examples

Example 1: Start a new incident

User: "Production API is returning 500s for all users"
→ Invokes New workflow
→ Assesses severity, identifies affected systems
→ Produces triage summary + status update + communication draft

Example 2: Post a status update

User: "Update the incident — we identified the cause, it's a bad deploy"
→ Invokes Update workflow
→ Structures update with current status, actions taken, next steps
→ Outputs formatted status update ready to post

Example 3: Write postmortem

User: "Write the postmortem for yesterday's outage"
→ Invokes Postmortem workflow
→ Reconstructs timeline, runs 5 Whys analysis
→ Produces blameless postmortem with action items

Quick Reference

Severity Levels:

LevelCriteriaResponse Time
SEV1Total outage, all users affectedImmediate, all-hands
SEV2Major degradation, many users affected< 15 min, on-call team
SEV3Partial degradation, some users affected< 1 hour, assigned team
SEV4Minor issue, workaround availableNext business day

Phases:

  1. Triage — Severity, impact, roles (IC, comms, responders)
  2. Communicate — Internal update, customer comms, war room cadence
  3. Mitigate — Steps taken, timeline tracking, resolution confirmation
  4. Postmortem — Blameless review, 5 Whys, action items with owners

Keep looking

Skills are one crate of 328,083. Ordering is by how many stacks a row turns up in, so the top of any crate is what has actually been picked rather than what has the most stars.