Shopify webhooks events

Shopify Webhooks & Events

Overview

Register webhooks via GraphQL, handle events with HMAC verification, and implement the mandatory GDPR compliance webhooks required for Shopify App Store submission.

Prerequisites

• Shopify app with API credentials configured
• HTTPS endpoint accessible from the internet (use shopify app dev tunnel for local)
• API secret for HMAC webhook verification

Instructions

Step 1: Register Webhooks via GraphQL

Use the webhookSubscriptionCreate mutation with WebhookSubscriptionTopic and WebhookSubscriptionInput to register subscriptions for all critical event topics (orders, products, customers, inventory, app lifecycle).

See Webhook Registration for the complete implementation.

Step 2: Configure Mandatory GDPR Webhooks

Required for App Store submission. These are configured in shopify.app.toml, not via API:

# shopify.app.toml
[webhooks]
api_version = "2025-04"  # Update quarterly

  # MANDATORY: customers/data_request
  [[webhooks.subscriptions]]
  topics = ["customers/data_request"]
  uri = "/webhooks/gdpr/data-request"

  # MANDATORY: customers/redact
  [[webhooks.subscriptions]]
  topics = ["customers/redact"]
  uri = "/webhooks/gdpr/customers-redact"

  # MANDATORY: shop/redact
  [[webhooks.subscriptions]]
  topics = ["shop/redact"]
  uri = "/webhooks/gdpr/shop-redact"

Step 3: Implement GDPR Webhook Handlers

Three mandatory handlers: (1) customer data request -- collect and send all data for a customer, (2) customer redact -- delete customer personal data and specified orders, (3) shop redact -- delete ALL shop data 48 hours after uninstall.

See GDPR Webhook Handlers for the complete implementation.

Step 4: Event Handler Pattern

A typed webhook dispatcher maps topics to handler functions. Verifies HMAC first, responds 200 immediately, then processes asynchronously. Unknown topics are logged but not rejected.

See Event Handler Pattern for the complete implementation.

Step 5: List and Manage Existing Webhooks

// Query all webhook subscriptions
const LIST_WEBHOOKS = `{
  webhookSubscriptions(first: 50) {
    edges {
      node {
        id
        topic
        endpoint {
          ... on WebhookHttpEndpoint { callbackUrl }
        }
        format
        createdAt
      }
    }
  }
}`;

// Delete a webhook
const DELETE_WEBHOOK = `
  mutation webhookSubscriptionDelete($id: ID!) {
    webhookSubscriptionDelete(id: $id) {
      deletedWebhookSubscriptionId
      userErrors { field message }
    }
  }
`;

Output

• Webhook subscriptions registered for critical events
• Mandatory GDPR webhooks implemented (required for App Store)
• HMAC verification on all incoming webhooks
• Async event processing with error handling

Error Handling

Issue	Cause	Solution
Webhook delivery fails	Endpoint not reachable	Ensure HTTPS, check tunnel is running
HMAC validation fails	Wrong API secret	Verify SHOPIFY_API_SECRET in Partner Dashboard
Webhook not received	Topic not registered	Check webhookSubscriptions query
App Store rejection	Missing GDPR webhooks	Implement all 3 mandatory handlers
Duplicate events	Shopify retries on timeout	Add idempotency with webhook ID tracking
Timeout errors	Handler takes > 5 seconds	Respond 200 immediately, process async

Examples

Test Webhook Locally

# Use Shopify CLI to trigger test webhooks
shopify app webhook trigger --topic orders/create --address http://localhost:3000/webhooks

# Or use curl with a test payload
curl -X POST http://localhost:3000/webhooks \
  -H "Content-Type: application/json" \
  -H "X-Shopify-Topic: orders/create" \
  -H "X-Shopify-Shop-Domain: test.myshopify.com" \
  -H "X-Shopify-Hmac-Sha256: $(echo -n '{"test":true}' | openssl dgst -sha256 -hmac "$SHOPIFY_API_SECRET" -binary | base64)" \
  -d '{"test":true}'

Resources

• Shopify Webhooks Overview
• Webhook Topics Reference
• GDPR Mandatory Webhooks
• Webhook Delivery