Mindtickle rate limits

MindTickle Rate Limits

Overview

MindTickle's API enforces per-API-key rate limits across its sales readiness platform, with content upload and user management endpoints throttled more tightly than read operations on courses and quiz results. Organizations onboarding large sales teams (500+ reps) hit limits fast when bulk-creating user accounts, assigning training modules, and syncing completion data to Salesforce. Quiz result exports and coaching session analytics carry separate lower caps, making it critical to stagger data pulls during quarterly enablement rollouts.

Rate Limit Reference

Endpoint	Limit	Window	Scope
User create/update	30 req	1 minute	Per API key
Course assignment	60 req	1 minute	Per API key
Quiz results export	20 req	1 minute	Per API key
Content upload	10 req	1 minute	Per API key
Analytics / reports	40 req	1 minute	Per API key

Rate Limiter Implementation

class MindTickleRateLimiter {
  private tokens: number;
  private lastRefill: number;
  private readonly max: number;
  private readonly refillRate: number;
  private queue: Array<{ resolve: () => void }> = [];

  constructor(maxPerMinute: number) {
    this.max = maxPerMinute;
    this.tokens = maxPerMinute;
    this.lastRefill = Date.now();
    this.refillRate = maxPerMinute / 60_000;
  }

  async acquire(): Promise<void> {
    this.refill();
    if (this.tokens >= 1) { this.tokens -= 1; return; }
    return new Promise(resolve => this.queue.push({ resolve }));
  }

  private refill() {
    const now = Date.now();
    this.tokens = Math.min(this.max, this.tokens + (now - this.lastRefill) * this.refillRate);
    this.lastRefill = now;
    while (this.tokens >= 1 && this.queue.length) {
      this.tokens -= 1;
      this.queue.shift()!.resolve();
    }
  }
}

const userLimiter = new MindTickleRateLimiter(25);
const contentLimiter = new MindTickleRateLimiter(8);

Retry Strategy

async function mindtickleRetry<T>(
  limiter: MindTickleRateLimiter, fn: () => Promise<Response>, maxRetries = 3
): Promise<T> {
  for (let attempt = 0; attempt <= maxRetries; attempt++) {
    await limiter.acquire();
    const res = await fn();
    if (res.ok) return res.json();
    if (res.status === 429) {
      const retryAfter = parseInt(res.headers.get("Retry-After") || "20", 10);
      const jitter = Math.random() * 3000;
      await new Promise(r => setTimeout(r, retryAfter * 1000 + jitter));
      continue;
    }
    if (res.status >= 500 && attempt < maxRetries) {
      await new Promise(r => setTimeout(r, Math.pow(2, attempt) * 2000));
      continue;
    }
    throw new Error(`MindTickle API ${res.status}: ${await res.text()}`);
  }
  throw new Error("Max retries exceeded");
}

Batch Processing

async function batchOnboardUsers(users: any[], batchSize = 10) {
  const results: any[] = [];
  for (let i = 0; i < users.length; i += batchSize) {
    const batch = users.slice(i, i + batchSize);
    const batchResults = await Promise.all(
      batch.map(user => mindtickleRetry(userLimiter, () =>
        fetch(`${MT_BASE}/api/v1/users`, {
          method: "POST", headers,
          body: JSON.stringify({ email: user.email, name: user.name, role: user.role }),
        })
      ))
    );
    results.push(...batchResults);
    if (i + batchSize < users.length) await new Promise(r => setTimeout(r, 15_000));
  }
  return results;
}

Error Handling

Issue	Cause	Fix
429 on bulk user create	Exceeded 30 writes/min user cap	Batch in groups of 10 with 15s gaps
429 on content upload	Upload limit (10/min) is very low	Queue uploads serially with 8s spacing
409 duplicate user	Email already exists in org	Upsert: fetch by email first, then update
Export timeout	Quiz results for 1000+ reps	Filter by team/date range, paginate
403 on course assign	User lacks required prerequisite	Check prerequisites before assignment

Resources

• MindTickle Platform Integrations

Next Steps

See mindtickle-performance-tuning.