Instantly observability

Instantly Observability

Overview

Build monitoring and alerting for Instantly integrations. Covers campaign health checks, account warmup monitoring, webhook delivery tracking, deliverability alerts, and performance dashboards. Uses Instantly API v2 analytics endpoints combined with webhook events for real-time awareness.

Prerequisites

• Completed instantly-install-auth setup
• API key with campaigns:read, accounts:read, and all:read scopes
• Notification channel (Slack, email, PagerDuty, etc.)

Instructions

Step 1: Campaign Health Monitor

import { InstantlyClient } from "./src/instantly/client";

const client = new InstantlyClient();

interface HealthCheck {
  check: string;
  status: "ok" | "warning" | "critical";
  message: string;
}

async function campaignHealthCheck(): Promise<HealthCheck[]> {
  const checks: HealthCheck[] = [];
  const campaigns = await client.campaigns.list(100);

  for (const campaign of campaigns.filter((c) => c.status === 1)) { // Active only
    const analytics = await client.campaigns.analytics(campaign.id);
    const sent = analytics.emails_sent || 1;

    // Bounce rate check (critical if > 5%)
    const bounceRate = (analytics.emails_bounced / sent) * 100;
    if (bounceRate > 5) {
      checks.push({
        check: `bounce_rate:${campaign.name}`,
        status: "critical",
        message: `Bounce rate ${bounceRate.toFixed(1)}% exceeds 5% threshold. Campaign may be auto-paused.`,
      });
    } else if (bounceRate > 3) {
      checks.push({
        check: `bounce_rate:${campaign.name}`,
        status: "warning",
        message: `Bounce rate ${bounceRate.toFixed(1)}% approaching 5% threshold.`,
      });
    }

    // Reply rate check (warning if < 1%)
    const replyRate = (analytics.emails_replied / sent) * 100;
    if (replyRate < 1 && sent > 100) {
      checks.push({
        check: `reply_rate:${campaign.name}`,
        status: "warning",
        message: `Reply rate ${replyRate.toFixed(1)}% is below 1% after ${sent} sends. Review email copy.`,
      });
    }

    // Open rate check (warning if < 20%)
    const openRate = (analytics.emails_opened / sent) * 100;
    if (openRate < 20 && sent > 100) {
      checks.push({
        check: `open_rate:${campaign.name}`,
        status: "warning",
        message: `Open rate ${openRate.toFixed(1)}% below 20%. Check subject lines and deliverability.`,
      });
    }
  }

  // Campaign status checks
  const unhealthy = campaigns.filter((c) => c.status === -1);
  const bounceProtected = campaigns.filter((c) => c.status === -2);

  if (unhealthy.length > 0) {
    checks.push({
      check: "unhealthy_campaigns",
      status: "critical",
      message: `${unhealthy.length} campaign(s) in Accounts Unhealthy state: ${unhealthy.map((c) => c.name).join(", ")}`,
    });
  }

  if (bounceProtected.length > 0) {
    checks.push({
      check: "bounce_protected_campaigns",
      status: "critical",
      message: `${bounceProtected.length} campaign(s) paused by Bounce Protect: ${bounceProtected.map((c) => c.name).join(", ")}`,
    });
  }

  return checks;
}

Step 2: Account Warmup Monitor

async function warmupHealthCheck(): Promise<HealthCheck[]> {
  const checks: HealthCheck[] = [];
  const accounts = await client.accounts.list(100);
  const emails = accounts.map((a) => a.email);

  if (emails.length === 0) return checks;

  // Get warmup analytics
  const warmup = await client.accounts.warmupAnalytics(emails);

  for (const w of warmup as Array<{
    email: string;
    warmup_emails_sent: number;
    warmup_emails_landed_inbox: number;
    warmup_emails_landed_spam: number;
  }>) {
    const sent = w.warmup_emails_sent || 1;
    const inboxRate = (w.warmup_emails_landed_inbox / sent) * 100;
    const spamRate = (w.warmup_emails_landed_spam / sent) * 100;

    if (inboxRate < 80) {
      checks.push({
        check: `warmup_inbox_rate:${w.email}`,
        status: inboxRate < 60 ? "critical" : "warning",
        message: `${w.email} warmup inbox rate ${inboxRate.toFixed(1)}% (${inboxRate < 60 ? "critical" : "below 80%"})`,
      });
    }

    if (spamRate > 10) {
      checks.push({
        check: `warmup_spam_rate:${w.email}`,
        status: "critical",
        message: `${w.email} warmup spam rate ${spamRate.toFixed(1)}% — reputation issue`,
      });
    }
  }

  // Test vitals
  const vitals = await client.accounts.testVitals(emails) as Array<{
    email: string; smtp_status: string; imap_status: string;
  }>;

  const broken = vitals.filter((v) => v.smtp_status !== "ok" || v.imap_status !== "ok");
  if (broken.length > 0) {
    checks.push({
      check: "account_vitals",
      status: "critical",
      message: `${broken.length} account(s) with broken SMTP/IMAP: ${broken.map((v) => v.email).join(", ")}`,
    });
  }

  return checks;
}

Step 3: Webhook Delivery Monitor

async function webhookHealthCheck(): Promise<HealthCheck[]> {
  const checks: HealthCheck[] = [];

  const summary = await client.request<{
    total_delivered: number;
    total_failed: number;
    total_pending: number;
  }>("/webhook-events/summary");

  if (summary.total_failed > 0) {
    const failRate = (summary.total_failed / (summary.total_delivered + summary.total_failed)) * 100;
    checks.push({
      check: "webhook_delivery",
      status: failRate > 10 ? "critical" : "warning",
      message: `Webhook delivery: ${summary.total_delivered} delivered, ${summary.total_failed} failed (${failRate.toFixed(1)}% fail rate)`,
    });
  }

  // Check for paused webhooks
  const webhooks = await client.webhooks.list();
  const paused = webhooks.filter((w: any) => w.status === "paused");
  if (paused.length > 0) {
    checks.push({
      check: "webhooks_paused",
      status: "critical",
      message: `${paused.length} webhook(s) are paused — events are being dropped`,
    });
  }

  return checks;
}

Step 4: Alerting Pipeline

async function runHealthChecks() {
  console.log(`\n=== Instantly Health Check — ${new Date().toISOString()} ===\n`);

  const allChecks: HealthCheck[] = [
    ...await campaignHealthCheck(),
    ...await warmupHealthCheck(),
    ...await webhookHealthCheck(),
  ];

  // Log all checks
  for (const check of allChecks) {
    const icon = check.status === "ok" ? "OK" : check.status === "warning" ? "WARN" : "CRIT";
    console.log(`[${icon}] ${check.check}: ${check.message}`);
  }

  // Alert on critical/warning
  const critical = allChecks.filter((c) => c.status === "critical");
  const warnings = allChecks.filter((c) => c.status === "warning");

  if (critical.length > 0) {
    await sendAlert("critical", critical);
  }
  if (warnings.length > 0) {
    await sendAlert("warning", warnings);
  }

  console.log(`\nSummary: ${critical.length} critical, ${warnings.length} warnings, ${allChecks.length} total checks`);
}

async function sendAlert(severity: string, checks: HealthCheck[]) {
  // Slack notification
  const color = severity === "critical" ? "#FF0000" : "#FFA500";
  const text = checks.map((c) => `*${c.check}*: ${c.message}`).join("\n");

  await fetch(process.env.SLACK_WEBHOOK_URL!, {
    method: "POST",
    headers: { "Content-Type": "application/json" },
    body: JSON.stringify({
      attachments: [{
        color,
        title: `Instantly ${severity.toUpperCase()} Alert`,
        text,
        ts: Math.floor(Date.now() / 1000),
      }],
    }),
  });
}

Step 5: Scheduled Monitoring (Cron)

// Run health checks on a schedule
// Deploy as Cloud Run job, GitHub Action, or cron task

// package.json script:
// "monitor": "npx tsx scripts/health-check.ts"

// crontab: every 15 minutes
// */15 * * * * cd /app && npm run monitor >> /var/log/instantly-health.log 2>&1

// GitHub Actions schedule:
// on:
//   schedule:
//     - cron: '*/15 * * * *'

import cron from "node-cron";

cron.schedule("*/15 * * * *", async () => {
  try {
    await runHealthChecks();
  } catch (err) {
    console.error("Health check failed:", err);
    await sendAlert("critical", [{ check: "monitor", status: "critical", message: `Monitor itself failed: ${err}` }]);
  }
});

Dashboard Metrics Summary

Metric	Source	Alert Threshold
Campaign bounce rate	GET /campaigns/analytics	>5% critical
Campaign reply rate	GET /campaigns/analytics	<1% warning
Campaign open rate	GET /campaigns/analytics	<20% warning
Warmup inbox rate	POST /accounts/warmup-analytics	<80% warning, <60% critical
Account vitals	POST /accounts/test/vitals	Any non-ok = critical
Webhook delivery	GET /webhook-events/summary	>10% fail rate = critical
Unhealthy campaigns	GET /campaigns	status=-1 = critical
Bounce protected campaigns	GET /campaigns	status=-2 = critical

Error Handling

Error	Cause	Solution
Monitor itself rate-limited	Too-frequent checks	Increase interval to 15-30 min
Slack alert not delivered	Invalid webhook URL	Verify SLACK_WEBHOOK_URL
Stale analytics data	Instantly updates delay	Allow 1-hour data lag

Resources

• Instantly Analytics API
• Instantly Account API
• Instantly Webhook Events

Next Steps

For incident response, see instantly-incident-runbook.