Instantly common errors

Instantly Common Errors

Overview

Diagnostic reference for Instantly API v2 errors. Covers HTTP status codes, campaign state errors, account health issues, lead operation failures, and webhook delivery problems.

Prerequisites

• Completed instantly-install-auth setup
• Access to Instantly dashboard for verification
• API key with appropriate scopes

HTTP Status Codes

Status	Meaning	Common Cause	Fix
400	Bad Request	Malformed JSON, invalid field values	Validate request body against schema
401	Unauthorized	Invalid, expired, or revoked API key	Regenerate key in Settings > Integrations
403	Forbidden	API key missing required scope	Create key with correct scope (e.g., campaigns:all)
404	Not Found	Invalid campaign/lead/account ID	Verify resource exists with a GET call first
422	Unprocessable Entity	Business logic violation (duplicate lead, invalid state)	Check error body for details
429	Too Many Requests	Rate limit exceeded	Implement exponential backoff (see below)
500	Internal Server Error	Instantly server issue	Retry with backoff; check status.instantly.ai

Campaign Errors

Campaign Won't Activate (Stuck in Draft)

// Diagnosis: check campaign requirements
async function diagnoseCampaign(campaignId: string) {
  const campaign = await instantly<Campaign>(`/campaigns/${campaignId}`);

  const issues: string[] = [];

  // Check sequences
  if (!campaign.sequences?.length || !campaign.sequences[0]?.steps?.length) {
    issues.push("No email sequences — add at least one step with subject + body");
  }

  // Check schedule
  if (!campaign.campaign_schedule?.schedules?.length) {
    issues.push("No sending schedule — add schedule with timing and days");
  }

  // Check sending accounts
  const mappings = await instantly(`/account-campaign-mappings/${campaignId}`);
  if (!Array.isArray(mappings) || mappings.length === 0) {
    issues.push("No sending accounts assigned — add via PATCH /campaigns/{id} with email_list");
  }

  // Check for leads
  const leads = await instantly<Lead[]>("/leads/list", {
    method: "POST",
    body: JSON.stringify({ campaign: campaignId, limit: 1 }),
  });
  if (leads.length === 0) {
    issues.push("No leads — add leads via POST /leads");
  }

  if (issues.length === 0) {
    console.log("Campaign looks ready to activate");
  } else {
    console.log("Issues preventing activation:");
    issues.forEach((i) => console.log(`  - ${i}`));
  }
}

Campaign Status Codes

Status	Label	Meaning
0	Draft	Not yet activated
1	Active	Currently sending
2	Paused	Manually paused
3	Completed	All leads processed
4	Running Subsequences	Main sequence done, subsequences active
-1	Accounts Unhealthy	Sending accounts have SMTP/IMAP errors
-2	Bounce Protect	Auto-paused due to high bounce rate
-99	Suspended	Account-level suspension

Fix: Accounts Unhealthy (-1)

async function fixUnhealthyAccounts(campaignId: string) {
  // 1. Get accounts assigned to campaign
  const accounts = await instantly<Account[]>("/accounts?limit=100");

  // 2. Test vitals for each
  const vitals = await instantly("/accounts/test/vitals", {
    method: "POST",
    body: JSON.stringify({ accounts: accounts.map((a) => a.email) }),
  });

  // 3. Identify and fix broken accounts
  for (const v of vitals as any[]) {
    if (v.smtp_status !== "ok" || v.imap_status !== "ok") {
      console.log(`BROKEN: ${v.email} — SMTP=${v.smtp_status}, IMAP=${v.imap_status}`);
      // Pause the broken account
      await instantly(`/accounts/${encodeURIComponent(v.email)}/pause`, { method: "POST" });
      console.log(`  Paused ${v.email}. Fix credentials, then resume.`);
    }
  }
}

Lead Errors

Duplicate Lead (422)

// Prevent duplicates by setting skip flags
await instantly("/leads", {
  method: "POST",
  body: JSON.stringify({
    campaign: campaignId,
    email: "[email protected]",
    first_name: "Jane",
    skip_if_in_workspace: true,   // skip if email exists anywhere in workspace
    skip_if_in_campaign: true,    // skip if already in this campaign
  }),
});

Lead Status Reference

Status	Label	Description
1	Active	Eligible to receive emails
2	Paused	Manually paused
3	Completed	All sequence steps sent
-1	Bounced	Email bounced
-2	Unsubscribed	Lead unsubscribed
-3	Skipped	Skipped (blocklist, duplicate, etc.)

Rate Limit Handling

async function withBackoff<T>(
  operation: () => Promise<T>,
  maxRetries = 5
): Promise<T> {
  for (let attempt = 0; attempt <= maxRetries; attempt++) {
    try {
      return await operation();
    } catch (err: any) {
      if (err.status === 429 && attempt < maxRetries) {
        const wait = Math.pow(2, attempt) * 1000;
        console.warn(`429 Rate Limited. Waiting ${wait}ms (attempt ${attempt + 1}/${maxRetries})`);
        await new Promise((r) => setTimeout(r, wait));
        continue;
      }
      throw err;
    }
  }
  throw new Error("Unreachable");
}

Webhook Errors

Issue	Diagnostic	Fix
Events not delivered	Check webhook status: GET /webhooks	Webhook may be paused — resume with POST /webhooks/{id}/resume
Wrong event format	Compare to expected schema	Ensure event_type matches: email_sent, reply_received, etc.
Delivery failures	Check GET /webhook-events/summary	Fix target URL, ensure 2xx response within 30s
Retries exhausting	Instantly retries 3x in 30s	Return 200 immediately, process async

Quick Diagnostic Script

set -euo pipefail
echo "=== Instantly Health Check ==="

# Test auth
curl -s -o /dev/null -w "Auth: HTTP %{http_code}\n" \
  https://api.instantly.ai/api/v2/campaigns?limit=1 \
  -H "Authorization: Bearer $INSTANTLY_API_KEY"

# Count campaigns by status
curl -s https://api.instantly.ai/api/v2/campaigns?limit=100 \
  -H "Authorization: Bearer $INSTANTLY_API_KEY" | \
  jq 'group_by(.status) | map({status: .[0].status, count: length})'

# Check account health
curl -s https://api.instantly.ai/api/v2/accounts?limit=100 \
  -H "Authorization: Bearer $INSTANTLY_API_KEY" | \
  jq '[.[] | {email, status, warmup_status}] | .[:5]'

Error Handling

Error	Cause	Solution
401 after key rotation	Old key cached	Restart app / clear env cache
403 on campaign activate	Missing campaigns:update scope	Regenerate API key with correct scopes
422 duplicate lead	Lead already in workspace	Use skip_if_in_workspace: true
Campaign -2 bounce protect	Bounce rate >5%	Clean lead list, verify emails before import
Warmup health dropping	Too many campaign emails too soon	Reduce daily_limit, extend warmup period

Resources

• Instantly API v2 Docs
• Instantly Help Center
• API Schemas

Next Steps

For structured debugging, see instantly-debug-bundle.