Hootsuite debug bundle

Hootsuite Debug Bundle

Overview

Collect Hootsuite API connectivity status, social profile health, scheduled post state, and OAuth token validity into a single diagnostic archive. This bundle helps troubleshoot failed post scheduling, disconnected social accounts, media upload errors, and API authentication problems.

Debug Collection Script

#!/bin/bash
set -euo pipefail
BUNDLE="debug-hootsuite-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE"

# Environment check
echo "=== Hootsuite Debug Bundle ===" | tee "$BUNDLE/summary.txt"
echo "Generated: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> "$BUNDLE/summary.txt"
echo "HOOTSUITE_API_KEY: ${HOOTSUITE_API_KEY:+[SET]}" >> "$BUNDLE/summary.txt"
echo "HOOTSUITE_ACCESS_TOKEN: ${HOOTSUITE_ACCESS_TOKEN:+[SET]}" >> "$BUNDLE/summary.txt"

# API connectivity — user profile endpoint
HTTP=$(curl -s -o /dev/null -w "%{http_code}" \
  -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \
  https://platform.hootsuite.com/v1/me 2>/dev/null || echo "000")
echo "API Status: HTTP $HTTP" >> "$BUNDLE/summary.txt"

# User profile and social profiles
curl -s -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \
  https://platform.hootsuite.com/v1/me > "$BUNDLE/me.json" 2>&1 || true
curl -s -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \
  https://platform.hootsuite.com/v1/socialProfiles > "$BUNDLE/profiles.json" 2>&1 || true

# Scheduled posts and rate limit headers
curl -s -D "$BUNDLE/rate-headers.txt" -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \
  "https://platform.hootsuite.com/v1/messages?limit=10&state=SCHEDULED" > "$BUNDLE/scheduled-posts.json" 2>&1 || true

tar -czf "$BUNDLE.tar.gz" "$BUNDLE" && rm -rf "$BUNDLE"
echo "Bundle: $BUNDLE.tar.gz"

Analyzing the Bundle

tar -xzf debug-hootsuite-*.tar.gz
cat debug-hootsuite-*/summary.txt                  # Auth + connectivity
jq '.data[] | {id, type, socialNetworkId}' debug-hootsuite-*/profiles.json  # Connected accounts
jq '.data[] | {id, state, scheduledSendTime}' debug-hootsuite-*/scheduled-posts.json
grep -i "ratelimit\|retry" debug-hootsuite-*/rate-headers.txt

Common Issues

Symptom	Check in Bundle	Fix
API returns 401	summary.txt shows HTTP 401	OAuth token expired; re-authorize via Hootsuite app OAuth flow
Social profile disconnected	profiles.json shows missing or error-state profile	Re-connect the social account in Hootsuite dashboard > Social Accounts
Scheduled post failed	scheduled-posts.json shows FAILED state	Check media URLs are accessible; verify profile has posting permissions
Rate limited (429)	rate-headers.txt shows Retry-After	Reduce scheduling frequency; batch post creation requests
Missing profiles	profiles.json returns fewer accounts than expected	Check team permissions; verify plan supports connected account count

Automated Health Check

async function checkHootsuite(): Promise<void> {
  const token = process.env.HOOTSUITE_ACCESS_TOKEN;
  if (!token) { console.error("[FAIL] HOOTSUITE_ACCESS_TOKEN not set"); return; }

  const res = await fetch("https://platform.hootsuite.com/v1/me", {
    headers: { Authorization: `Bearer ${token}` },
  });
  console.log(`[${res.ok ? "OK" : "FAIL"}] API: HTTP ${res.status}`);

  if (res.ok) {
    const profiles = await fetch("https://platform.hootsuite.com/v1/socialProfiles", {
      headers: { Authorization: `Bearer ${token}` },
    });
    const data = await profiles.json();
    console.log(`[INFO] Connected profiles: ${data.data?.length ?? 0}`);
  }
}
checkHootsuite();

Resources

• Hootsuite Status

Next Steps

See hootsuite-common-errors.