Appfolio core workflow b

AppFolio — Work Orders & Maintenance

Overview

Manage the full lifecycle of maintenance work orders through AppFolio's Stack API. Use this workflow when tenants submit maintenance requests, when you need to assign vendors to open work orders, track repair progress across properties, or close out completed jobs with cost records. This is the secondary workflow — for property dashboards and leasing, see appfolio-core-workflow-a.

Instructions

Step 1: Create a Work Order from a Maintenance Request

const workOrder = await client.workOrders.create({
  property_id: 'prop_4821',
  unit_id: 'unit_12B',
  category: 'plumbing',
  priority: 'high',
  description: 'Kitchen sink leaking under cabinet — tenant reports water damage',
  requested_by: 'tenant_8934',
  due_date: '2026-04-10',
});
console.log(`Work order ${workOrder.id} created — status: ${workOrder.status}`);

Step 2: Assign a Vendor

const assignment = await client.workOrders.assign(workOrder.id, {
  vendor_id: 'vendor_plumb_01',
  scheduled_date: '2026-04-08',
  time_window: '09:00-12:00',
  notes: 'Tenant prefers morning. Enter through side gate.',
});
console.log(`Assigned to ${assignment.vendor_name} on ${assignment.scheduled_date}`);

Step 3: Track Work Order Status

const open = await client.workOrders.list({
  property_id: 'prop_4821',
  status: ['open', 'in_progress', 'scheduled'],
  sort: 'priority_desc',
});
open.items.forEach(wo =>
  console.log(`#${wo.id} [${wo.priority}] ${wo.category} — ${wo.status} (due ${wo.due_date})`)
);

Step 4: Close Work Order with Cost Record

const closed = await client.workOrders.close(workOrder.id, {
  resolution: 'Replaced P-trap and tightened supply line. No further leaks.',
  labor_cost: 175.00,
  materials_cost: 42.50,
  completed_date: '2026-04-08',
  attachments: ['receipt_plumb_0408.pdf'],
});
console.log(`Closed #${closed.id} — total cost: $${closed.total_cost}`);

Error Handling

Issue	Cause	Fix
401 Unauthorized	Expired or invalid API credentials	Refresh client_id/secret in Stack dashboard
404 Work Order Not Found	Wrong work order ID or already deleted	Verify ID with workOrders.list()
422 Missing required fields	Category or property_id omitted	Include all required fields per schema
409 Conflict	Work order already closed	Check status before attempting close
429 Rate Limited	Exceeded 120 requests/minute	Add exponential backoff with 1s base delay

Output

A successful run creates a work order, assigns it to a vendor with a scheduled service window, and closes it with cost records and resolution notes. The property manager gets a complete audit trail from request through completion.

Resources

• AppFolio Stack APIs
• AppFolio Engineering Blog

Next Steps

See appfolio-sdk-patterns for authentication setup and pagination helpers.