Appfolio debug bundle

AppFolio Debug Bundle

Overview

This debug bundle collects diagnostic evidence from AppFolio property management API integrations for support escalation and root cause analysis. It captures API connectivity against the properties, tenants, and work orders endpoints, authentication status using client credential pairs, recent error logs from integration pipelines, and SDK version information. The resulting tarball gives support engineers everything they need to diagnose connectivity failures, auth rejections, and data sync issues without requiring live access to your environment.

Prerequisites

• curl, jq, tar installed
• APPFOLIO_CLIENT_ID and APPFOLIO_CLIENT_SECRET configured (basic auth pair)
• APPFOLIO_BASE_URL set to your Stack API base (e.g., https://yourcompany.appfolio.com/api/v1)

Debug Collection Script

#!/bin/bash
set -euo pipefail
BUNDLE="debug-appfolio-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE"

# Environment check
echo "=== Environment ===" > "$BUNDLE/environment.txt"
echo "Base URL: ${APPFOLIO_BASE_URL:-NOT SET}" >> "$BUNDLE/environment.txt"
echo "Client ID: ${APPFOLIO_CLIENT_ID:+SET (redacted)}" >> "$BUNDLE/environment.txt"
echo "Client Secret: ${APPFOLIO_CLIENT_SECRET:+SET (redacted)}" >> "$BUNDLE/environment.txt"
echo "Node: $(node -v 2>/dev/null || echo 'not installed')" >> "$BUNDLE/environment.txt"
echo "Timestamp: $(date -u)" >> "$BUNDLE/environment.txt"

# API connectivity — properties endpoint
echo "=== API Health ===" > "$BUNDLE/api-health.txt"
curl -sf -o "$BUNDLE/api-health.txt" -w "HTTP %{http_code} in %{time_total}s\n" \
  -u "${APPFOLIO_CLIENT_ID}:${APPFOLIO_CLIENT_SECRET}" \
  "${APPFOLIO_BASE_URL}/properties?per_page=1" 2>&1 || echo "UNREACHABLE" > "$BUNDLE/api-health.txt"

# Work orders endpoint probe
echo "=== Work Orders ===" > "$BUNDLE/work-orders.txt"
curl -sf -w "HTTP %{http_code}\n" \
  -u "${APPFOLIO_CLIENT_ID}:${APPFOLIO_CLIENT_SECRET}" \
  "${APPFOLIO_BASE_URL}/work_orders?per_page=1" >> "$BUNDLE/work-orders.txt" 2>&1 || echo "FAILED" >> "$BUNDLE/work-orders.txt"

# Tenant endpoint probe
echo "=== Tenants ===" > "$BUNDLE/tenants.txt"
curl -sf -w "HTTP %{http_code}\n" \
  -u "${APPFOLIO_CLIENT_ID}:${APPFOLIO_CLIENT_SECRET}" \
  "${APPFOLIO_BASE_URL}/tenants?per_page=1" >> "$BUNDLE/tenants.txt" 2>&1 || echo "FAILED" >> "$BUNDLE/tenants.txt"

# Recent integration logs
echo "=== Recent Logs ===" > "$BUNDLE/app-logs.txt"
tail -100 /var/log/appfolio-sync/*.log >> "$BUNDLE/app-logs.txt" 2>/dev/null || echo "No sync logs found" >> "$BUNDLE/app-logs.txt"

# Rate limit headers
echo "=== Rate Limits ===" > "$BUNDLE/rate-limits.txt"
curl -sI -u "${APPFOLIO_CLIENT_ID}:${APPFOLIO_CLIENT_SECRET}" \
  "${APPFOLIO_BASE_URL}/properties?per_page=1" 2>/dev/null | grep -i "x-rate\|retry-after\|x-ratelimit" >> "$BUNDLE/rate-limits.txt" || echo "No rate limit headers" >> "$BUNDLE/rate-limits.txt"

# Package versions
echo "=== Dependencies ===" > "$BUNDLE/deps.txt"
npm ls 2>/dev/null | grep -i appfolio >> "$BUNDLE/deps.txt" || echo "No AppFolio npm packages found" >> "$BUNDLE/deps.txt"

tar -czf "$BUNDLE.tar.gz" "$BUNDLE" && rm -rf "$BUNDLE"
echo "Bundle: $BUNDLE.tar.gz"

Analyzing the Bundle

tar -xzf debug-appfolio-*.tar.gz
cat debug-appfolio-*/environment.txt     # Verify credentials are set
cat debug-appfolio-*/api-health.txt      # Check HTTP status and latency
cat debug-appfolio-*/rate-limits.txt     # Confirm not throttled
jq '.errors' debug-appfolio-*/work-orders.txt 2>/dev/null  # Parse error payloads

Common Issues

Symptom	Check in Bundle	Fix
401 on all endpoints	environment.txt shows client ID/secret NOT SET	Set APPFOLIO_CLIENT_ID and APPFOLIO_CLIENT_SECRET in env
403 Forbidden on tenants	tenants.txt HTTP 403	Stack API scope missing; request tenant read permission in AppFolio partner portal
429 Too Many Requests	rate-limits.txt shows retry-after header	Back off and implement exponential retry; AppFolio allows 120 req/min
Timeout on work orders	api-health.txt shows time > 30s	Reduce per_page parameter; filter by updated_since to narrow result set
Empty property list	api-health.txt returns []	Verify APPFOLIO_BASE_URL points to correct portfolio; check property group filters
SSL certificate error	api-health.txt shows curl SSL error	Update CA bundle: sudo update-ca-certificates; check proxy settings

Automated Health Check

async function checkAppFolioHealth(): Promise<{
  status: string;
  latencyMs: number;
  endpoints: Record<string, number>;
}> {
  const baseUrl = process.env.APPFOLIO_BASE_URL;
  const creds = Buffer.from(
    `${process.env.APPFOLIO_CLIENT_ID}:${process.env.APPFOLIO_CLIENT_SECRET}`
  ).toString("base64");
  const headers = { Authorization: `Basic ${creds}` };
  const endpoints = ["properties", "tenants", "work_orders"];
  const results: Record<string, number> = {};
  const start = Date.now();
  for (const ep of endpoints) {
    const res = await fetch(`${baseUrl}/${ep}?per_page=1`, { headers });
    results[ep] = res.status;
  }
  return {
    status: Object.values(results).every((s) => s === 200) ? "healthy" : "degraded",
    latencyMs: Date.now() - start,
    endpoints: results,
  };
}

Resources

• AppFolio Stack APIs
• AppFolio Status
• AppFolio Engineering Blog

Next Steps

See appfolio-rate-limits.