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Conflict resolution diagram

Skill itzcull/thinking-skills/skills/conflict-resolution-diagram

Use conflict resolution diagrams to resolve opposing demands by uncovering underlying needs and a shared goal. Use when a personal, team, product, or organizational conflict appears mutually exclusive.From its SKILL.md

Install
npx -y skills add itzcull/thinking-skills --skill conflict-resolution-diagram

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SKILL.md

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Conflict Resolution Diagram

Overview

Category: Problem Solving

A tool designed to help resolve conflicts by finding win-win solutions while ensuring the needs of both sides are met. Developed as part of the Theory of Constraints by Eliyahu Goldratt.

How to Use

When to Use

  • When facing a seemingly impossible conflict
  • Professional or personal conflicts
  • Internal or external disagreements

Steps

  1. Identify demands/proposals of opposing sides
  2. Define underlying needs behind each position
  3. Find the shared goal

Diagram Structure

  • Demands/proposals (mutually exclusive)
  • Underlying needs/requirements
  • Shared goal/objective

Process

  • Work backwards (right to left)
  • Ask key questions:
    • What does each side want?
    • What needs are satisfied by each proposal?
    • What higher-level objective unites both sides?

Example Scenario

Context: Debating website redesign with a colleague

Initial Positions:

  • Colleague: Wants to redesign website
  • You: Against the project

Needs Discovered:

  • Colleague: Improve conversion rate
  • You: Minimize resource waste

Shared Goal: Run a profitable business

Resolution: Conduct small, targeted website experiments to improve conversion without extensive resources

Additional Resources

  • Template Worksheet Available
  • Sources:
    • "The Logical Thinking Process" by H. William Dettmer
    • Forte Labs Blog article on Logical Thinking Process

Source: https://untools.co/conflict-resolution-diagram/

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