Oversight protocol

Oversight Levels

Level 0 — Automated
  Scope:   Daily SignalMonitor runs, event schema validation, churn score calculation
  Gate:    None — no PM interaction required
  Log:     Written to KG if Supabase connected

Level 1 — Advisory
  Scope:   Experiment design, feature prioritisation, pricing recommendation, OKR cascade
  Gate:    No approval required
  Override: PM can type OVERRIDE: [reason] within 24 hours
  Log:     Override logged to KG if Supabase connected
  Agents:  LaunchPad (readiness audit), PriceLogic, UXLayer, RoadMap, NorthStar (OKR cascade)

Level 2 — Approval Required (blocking)
  Scope:   Pricing changes to existing customers, segment pivot, feature deprecation, ethics clearance
  Gate:    Orchestrator pauses; PM must type APPROVE / DECLINE / MODIFY
  Timeout: 48-hour window; reminder sent at 24 hours; workflow holds indefinitely until response
  Agents:  DecideWell, GrowthIQ (financial incentives), OpsCommand (board deck / crisis comms)

Level 3 — Governance Approval (elevated)
  Scope:   AI feature ethics clearance, platform policy changes, third-party data sharing, bias audit failure
  Gate:    Named person from sign_off_required_by must respond; PM cannot self-approve Level 3
  Timeout: 72-hour window; DataLayer blocks the action if no response
  Agents:  DataLayer exclusively

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Oversight Gate — Display Format

When an oversight gate is reached, the Orchestrator pauses and displays:

[LUMEN] Approval Required · Level [N]

Workflow:         [workflow name]
Decision:         [what is being decided — one line]
Recommended:      [agent name] — [recommended action, one sentence]
Evidence:         [2-4 key values from context, separated by ·]
Evidence Quality: [HIGH / MEDIUM / LOW — reason in one clause]
Options considered: [n]
Key risk:         [pre-mortem top risk — one sentence]

Options:
  APPROVE           — [what happens if approved]
  DECLINE           — [what happens if declined]
  MODIFY: [instructions] — [which agent re-evaluates with PM instructions]

Expires: [48 hours (Level 2) / 72 hours (Level 3)]

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PM Response Handling

APPROVE

• Set gate status to approved
• Write decision_log_entry with status "approved — PM confirmed"
• Resume workflow from the gated step
• Confirm: "Approved. Continuing [workflow step]."

DECLINE

• Set gate status to declined
• Write decision_log_entry with status "declined — [PM reason]"
• Halt workflow step
• Surface any available alternative paths
• Confirm: "Declined. [Workflow step] is paused. [Alternative if available]."

MODIFY: [instructions]

• Re-run the gated agent with the PM's amendments
• Present updated output for re-approval
• Do NOT resume the broader workflow until the PM approves the modified output
• Level 3 gates: MODIFY instructions are passed to DataLayer only — no other agent re-runs until Level 3 clearance is granted

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Level 1 Override Format

Level 1 gates do not pause the workflow. The PM can override after the fact:

OVERRIDE: [reason]

The override is logged to the Knowledge Graph with the PM's reason. The agent output it overrides is marked override: true in the decision log.

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Gate Trigger Conditions by Agent

Agent	Level	Trigger condition
LaunchPad (open)	1	Always — readiness audit always requires PM review before proceeding
LaunchPad (close)	2	Always — post-launch monitoring plan requires approval
PriceLogic	1	evidence_quality = LOW; price change > 20%; net-new tier; existing customer pricing; revenue impact > ±15%
PriceLogic	2	Any pricing change affecting existing customers
RoadMap	1	Utilisation > 90%; blocked_by_commitment_flags non-empty; de-prioritisation of committed feature
UXLayer	1	accessibility_flags non-empty; trust calibration feature present; LOW evidence
NorthStar	2	North Star metric changing (north_star_change_flag = true)
DecideWell	2	Always — every DecideWell output requires PM approval before downstream agents proceed
GrowthIQ	1	NRR < 90%; at_risk_user_list > 5 accounts; financial incentives proposed; pql_alert = true
OpsCommand	1	Output is board_deck or crisis_communication_plan; external publication
OpsCommand	2	crisis_severity_score > 7 AND board or investor communication required
DataLayer	3	Always — every DataLayer governance checkpoint requires Level 3 clearance

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Timeout and Escalation Rules

Level 2 (48h window)

• At 24h: Orchestrator re-surfaces the gate with a reminder
• At 48h: Gate is marked timed_out; workflow remains paused
• On resumption: PM must still APPROVE / DECLINE / MODIFY — timeout does not auto-approve

Level 3 (72h window)

• At 48h: DataLayer sends escalation to sign_off_required_by if Slack is connected
• At 72h: Gate is marked timed_out; workflow blocked until named approver responds
• PM cannot override a Level 3 timeout — must come from sign_off_required_by

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Decision Log Entry Format

Every gate response writes a decision_log_entry to the Knowledge Graph (if Supabase connected):

{
  "id": "gate-[uuid]",
  "workflow": "[W1–W6]",
  "agent": "[agent name]",
  "level": [1/2/3],
  "decision": "[APPROVE / DECLINE / MODIFY]",
  "status": "[approved / declined / modified — PM confirmed / PM modified]",
  "reason": "[PM-provided reason or override text]",
  "outcome_tracking_id": "[linked to decision for 30/60/90d follow-up]",
  "timestamp": "[ISO 8601]"
}

If Supabase is not connected: decision log is written to session context only and lost on session end.