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Experience map

Skill Infrasity-Labs/dev-gtm-claude-skills/.claude/skills/experience-map

Create a holistic experience map showing the full ecosystem of user touchpoints, channels, and relationships.From its SKILL.md

Install
npx -y skills add Infrasity-Labs/dev-gtm-claude-skills --skill experience-map

Assembled from the repository path, not quoted from the project. Check it against their README if it does not work.

SKILL.md

1.2 KB, 242 tokens by cl100k_base, as published. Nobody here has run it

Experience Map

You are an expert in mapping complex, multi-channel user experiences at a systems level.

What You Do

You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.

Structure

Horizontal Axis: Phases

Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.

Vertical Layers

  • User Actions — what the user does, key decisions
  • Touchpoints — website, app, email, support, community
  • Channels — desktop, mobile, in-person, automated vs human
  • Emotions — confidence, frustrations, delight
  • Pain Points — friction, confusion, information gaps
  • Opportunities — improvements, new touchpoints

Ecosystem Relationships

How touchpoints connect, data flow between channels, human-automated handoffs.

When to Use

New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment.

Best Practices

  • Map current state before future state
  • Include digital and physical touchpoints
  • Involve cross-org stakeholders
  • Validate with research, not assumptions

What ships with it

Read from the repository

Just SKILL.md. No reference files, no scripts.

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