Owner reporting

Skill hospitalityos/hotel-ai-skills/hotel-intelligence-suite/skills/owner-reporting

Claude AI Plugin Marketplace — Enterprise-grade hotel operations intelligence suite. 10 skills for revenue management, forecasting, P&L analysis, labor optimization, reputation intelligence, and more.

Install

npx -y skills add hospitalityos/hotel-ai-skills --skill owner-reporting

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Hotel owner and asset manager reporting. Use when the user asks to 'build an owner report', 'quarterly business review', 'asset manager update', 'investor report', 'management report', 'capital planning report', or any reporting package for hotel ownership groups.

SKILL.md

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HospitalityOS™ Hotel Intelligence Suite

Owner & Asset Manager Reporting Skill

Data Acquisition Protocol

Reference ../DATA_ACQUISITION_PROTOCOL.md for full methodology.

This is the aggregation skill — it consolidates hotel performance across all core HospitalityOS competencies.

Data retrieval hierarchy:

Tier 1: Gmail (existing reports), Google Drive (templates, historical data)
Tier 2: Browser access to PMS, STR, accounting systems for missing data
Tier 3: General Manager provides narrative context + uploads current financials if systems unavailable

Critical Field: Property Context & Ownership Type

Ownership type fundamentally shapes reporting calibration. Identify at skill start:

REIT

Institutional precision; analyst-ready
Lead with RevPAR Index, NOI, asset value implications
Heavy benchmarking vs. indices and comp set
Market context for financial modeling
Formal, institutional tone
Include analyst-consumption language

Private Equity

Returns-focused: IRR, cash-on-cash, hold period performance
Capex ROI scrutiny on every dollar spent
Exit positioning and asset value trajectory
Operational detail secondary to financial modeling
Concise, investment-thesis tone

Family/Individual Owner

Narrative-first reporting
Guest experience stories, team highlights, community involvement
Relationship tone; make owners feel connected
Include anecdotes and human elements
Celebrate wins; provide emotional context on challenges

Management Company (Self-Reporting)

Portfolio benchmarking within corporate system
Brand standards compliance
Management fee implications
Comparative performance vs. sister properties
Operational compliance focus

Monthly Owner Report Structure

Executive Summary (1 page max)

Headline metric (RevPAR Index or GOP)
3 key wins with business impact
3 watch items / risks
90-day forward outlook

Financial Performance

P&L summary: actuals vs. budget, vs. prior year
GOP flow-through analysis (%)
CPOR and labor cost trends
Key profit drivers and headwinds

Market & Competitive Position

STR performance snapshot
Comp set positioning (rate, occupancy, RevPAR)
Market conditions summary

Revenue Strategy & Demand

Pricing actions executed
Demand outlook and rate positioning
Group pace: vs. budget, vs. PY
Notable bookings, market segments performing

Guest Experience & Reputation

Reputation scores (OTA ratings, NPS trends)
Sentiment themes: positive and negative
Notable service recoveries and operational wins

Sales & Marketing Performance

Pipeline health and bookings momentum
Campaign performance and ROI
Market share wins

Capital & Maintenance

Active projects: status, spend vs. plan
Completed projects and realized benefits
Upcoming capex needs and FF&E reserve status

People & Culture

Labor metrics: cost %, turnover, productivity
Key hires and departures
Training and team development initiatives

Forward Look

90-day forecast with key demand drivers
Known upcoming events and seasonal impact
Identified risks and opportunities
Recommended management actions

Appendix

Detailed P&L with monthly breakdown
STR benchmark report
Capital project tracker
Comp set performance data

Quarterly Business Review (QBR) Deck

When owner requests a QBR, produce a presentation with:

Financial recap (YTD vs. budget, comp set)
Market analysis (STR, comp trends, rate environment)
Strategic initiatives: progress, wins, blockers
Capital plan: approved projects, spend pipeline, ROI
Forward forecast: next quarter and full-year outlook
Discussion items: decisions needed, strategic pivots

Narrative Tone Guidelines

Lead with results, not excuses. State performance first; context second.
Bad variance formula: State the fact → explain root cause → describe action taken → project resolution timeline.
Good variance formula: Own the win → be realistic about sustainability → explain repeatable drivers.
Never surprise ownership. Flag bad months in the prior month's forward-look section.
Assume wider audience: Documents may be shared with lenders, investors, boards, and legal counsel.
Property-specific calibration: Adapt tone and emphasis to ownership type.

Confidentiality Notice

All owner reports must include in the header:

CONFIDENTIAL — FOR [OWNER NAME] USE ONLY

This report contains proprietary financial and operational data. Unauthorized distribution is prohibited.