Sandboxxer troubleshoot

Sandbox Troubleshooting Assistant

Overview

Diagnoses and resolves common issues with Claude Code Docker sandbox environments using systematic troubleshooting workflows.

When to Use This Skill

Use this skill when:

• Container won't start or build fails
• Can't connect to services (PostgreSQL, Redis, MongoDB, etc.)
• Network connectivity issues
• Firewall blocking legitimate traffic
• Permission denied errors
• VS Code DevContainer problems
• Claude Code CLI not working

Do NOT use this skill when:

• Setting up a new sandbox (use /sandboxxer:quickstart instead)
• Performing security audit (use /sandboxxer:audit instead)
• Troubleshooting native Linux/WSL2 setups (use /sandboxxer:linux-troubleshoot instead)

Usage

Via slash command:

/sandboxxer:troubleshoot

Via natural language:

• "My sandbox won't start"
• "I can't connect to the database"
• "The firewall is blocking my requests"
• "Troubleshoot my sandbox"
• "Fix network connectivity issues"

Examples

Example: Container Won't Start

User: "My sandbox container won't start"

Assistant: "I'll help troubleshoot your container startup issue."

The skill will:

1. Check container logs with docker logs <container>
2. Verify Docker daemon status
3. Check for port conflicts
4. Examine resource limits
5. Review Dockerfile for syntax errors
6. Suggest specific fixes based on error messages

Example: Network Connectivity Issue

User: "I can't connect to my database service"

Assistant: "Let's diagnose the connectivity issue."

The skill will:

1. Verify service is running (docker ps)
2. Check port mappings
3. Test network connectivity between containers
4. Review docker-compose network configuration
5. Check firewall rules (if applicable)
6. Provide step-by-step resolution

Troubleshooting Workflow

1. Identify the Problem Category

Ask user to describe the issue, then categorize:

• Container Issues: Won't start, build failures
• Network Issues: Can't reach external sites, DNS failures
• Service Connectivity: Can't connect to database/redis/etc.
• Firewall Issues: Legitimate traffic blocked
• Performance Issues: Slow, laggy, resource exhaustion
• VS Code Issues: Extensions not working, connection problems
• Claude Code Issues: CLI not found, API connection failures

2. Gather Diagnostic Information

Run appropriate diagnostic commands:

Container Issues:

docker ps -a
docker compose ps
docker compose logs
docker system df

Network Issues:

# Inside container
nslookup google.com
curl https://api.github.com/zen
sudo iptables -L OUTPUT -v -n
echo $FIREWALL_MODE

Service Connectivity:

docker compose ps
nc -zv postgres 5432
nc -zv redis 6379
docker inspect <container-name> | grep Networks -A 5

3. Apply Systematic Fixes

Based on the diagnostic results, apply fixes from the reference documentation (docs/features/TROUBLESHOOTING.md).

Container Won't Start

1. Check Docker is running: docker ps
2. Stop and restart services: docker compose down && docker compose up -d
3. Rebuild container: VS Code → "Dev Containers: Rebuild Container Without Cache"
4. Check disk space: docker system df

Network Connectivity Issues

1. Check firewall mode: echo $FIREWALL_MODE
2. If strict mode, verify domain is whitelisted in init-firewall.sh
3. Temporarily switch to permissive for testing
4. Restart firewall: sudo /usr/local/bin/init-firewall.sh

Service Connectivity Problems

1. Verify service is running and healthy: docker compose ps
2. Check service logs: docker compose logs <service-name>
3. Use service name (not localhost) in connection strings
4. Verify containers are on same network
5. Test with health check command

Firewall Blocking Legitimate Traffic

1. Identify blocked domain from error message
2. Add to ALLOWED_DOMAINS in .devcontainer/init-firewall.sh
3. Restart firewall script
4. Common domains to whitelist:
   • Python: pypi.org, files.pythonhosted.org
   • Node: registry.npmjs.org
   • Rust: crates.io

4. Verify the Fix

After applying fixes, verify:

• Container starts successfully
• Services are healthy
• Connectivity works
• Original error is resolved

Provide verification commands:

# Check container status
docker ps

# Check services
docker compose ps

# Test connectivity (inside container)
curl https://api.github.com/zen
psql <connection-string> -c "SELECT 1"
redis-cli -h redis ping

Common Issues Quick Reference

"Cannot connect to Docker daemon"

Cause: Docker not running Fix: Start Docker Desktop or Docker daemon

"Network not found"

Cause: docker-compose services not started first Fix: docker compose up -d before opening DevContainer

"Permission denied"

Cause: File ownership mismatch Fix: sudo chown -R 1000:1000 /path/to/project from host

"npm install" or "uv add" fails

Cause: Firewall blocking package registries Fix: Temporarily use permissive mode or whitelist domains

Service shows "unhealthy"

Cause: Health check command incorrect or service not ready Fix: Verify health check matches service config, increase timeout

Can't connect to postgres/redis

Cause: Using localhost instead of service name Fix: Use postgres or redis as hostname

Reset Everything (Last Resort)

If nothing works, provide nuclear option:

# Stop and remove everything
docker compose down -v

# Clean DevContainer (from VS Code)
# Ctrl+Shift+P → "Dev Containers: Clean Up Dev Containers"

# Prune Docker system
docker system prune -a --volumes

# Start fresh
docker compose up -d
# Ctrl+Shift+P → "Dev Containers: Rebuild Container Without Cache"

Warning: This deletes all data. Back up important information first.

Reference Documentation

For detailed troubleshooting steps, refer to docs/features/TROUBLESHOOTING.md which contains comprehensive solutions for all common issues.

Key Principles

• Systematic approach - Don't guess, diagnose first
• One fix at a time - Test after each change
• Verify assumptions - Check actual state, not expected state
• Document what worked - Help user understand the fix
• Explain root cause - Teach, don't just fix

Usage Examples

Example 1: Container Build Failure

User reports container won't start:

User: My container won't build. It says "ERROR: failed to solve"
Assistant: I'll help troubleshoot this build failure.
/sandboxxer:troubleshoot

The skill guides through checking Docker logs, Dockerfile syntax, network connectivity during build, and provides specific fix for the identified issue.

Example 2: Service Connectivity Issue

User can't connect to PostgreSQL:

User: My app can't connect to PostgreSQL. Connection refused on port 5432.
Assistant: I'll diagnose this database connectivity issue.
/sandboxxer:troubleshoot

The skill checks if PostgreSQL service is running, verifies port mappings, tests connectivity from container, and ensures connection string is correct.

Example 3: Firewall Blocking Issue

User's API calls are being blocked:

User: I'm getting network errors when calling the OpenAI API. It works outside the container.
Assistant: This sounds like a firewall configuration issue. Let me troubleshoot.
/sandboxxer:troubleshoot

The skill checks firewall mode, reviews allowed domains list, tests connectivity to specific domain, and provides guidance on adding OpenAI domains to allowlist.

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