Journey map

Skill aiskillstore/marketplace/skills/dami-randle/journey-map

Create customer journey maps for user flows and workflows. Use when the user asks to "map the journey", "analyze user flow", "document the workflow", "trace the path", or needs to understand end-to-end user experiences.From its SKILL.md

Install

npx -y skills add aiskillstore/marketplace --skill journey-map

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SKILL.md

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Journey Mapping Skill

Map customer journeys to understand end-to-end user experiences, identify pain points, and discover opportunities for improvement.

When to Use

Designing new features or flows
Understanding existing user paths
Identifying friction points
Planning improvements
Stakeholder communication
Onboarding design

Journey Map Components

1. User Context

Persona: Who is the user?
Goal: What are they trying to accomplish?
Trigger: What initiated this journey?
Success: How do they know they've succeeded?

2. Journey Phases

Typical phases to map:

Phase	Description
Awareness	User realizes they need something
Consideration	User evaluates options
Decision	User commits to action
Action	User completes the task
Retention	User returns or continues

3. Touchpoint Analysis

For each step, document:

Action: What the user does
Interface: What they interact with
Thought: What they're thinking
Emotion: How they feel (frustrated, confident, confused)
Pain Point: What causes friction
Opportunity: How to improve

4. Emotion Curve

Map emotional state through the journey:

Delighted  ●───────────●
Satisfied      ●───●
Neutral            ●───●
Frustrated             ●───●
Abandoned                  ●

Output Format

## Customer Journey Map: [Journey Name]

### Context
- **Persona**: [User type]
- **Goal**: [What they want to achieve]
- **Trigger**: [What started this journey]

### Journey Overview

| Phase | Step | Action | Emotion | Pain Point |
|-------|------|--------|---------|------------|
| Awareness | 1 | ... | ... | ... |

### Detailed Steps

#### Step 1: [Name]
- **User Action**: What they do
- **System Response**: What happens
- **User Thought**: "What they're thinking"
- **Emotion**: [emoji + description]
- **Pain Points**: Issues encountered
- **Opportunities**: Ways to improve

### Emotion Curve
[Visual representation]

### Key Insights
1. [Critical finding]
2. [Opportunity identified]

### Recommendations
| Priority | Improvement | Impact |
|----------|-------------|--------|
| P0 | ... | High |

Common Journeys for LogiDocs Certify

First-Time User Onboarding
Upload Supplier Certificate
Create Product Checklist
Prepare for Audit
Track Expiring Documents
Invite Team Member
Generate Compliance Report

Integration

Works best with:

ux-expert agent for journey analysis
ux-audit skill for touchpoint evaluation
Persona testing agents for validation

What ships with it: 1 file

11.8 KB alongside SKILL.md

skill-report.json11.8 KB