Totango health

Skill a5c-ai/babysitter/library/specializations/domains/business/sales/skills/totango-health

Totango customer health and engagement monitoringFrom its SKILL.md

Install

npx -y skills add a5c-ai/babysitter --skill totango-health

Assembled from the repository path, not quoted from the project. Check it against their README if it does not work.

SKILL.md

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Totango Health

Overview

The Totango Health skill provides integration with Totango's customer success platform for SuccessBLOC data access, health indicators, campaign enrollment, and segment management. This skill enables systematic customer journey management and health monitoring.

Capabilities

SuccessBLOC Data

Access SuccessBLOC configurations
Retrieve module-specific metrics
Track journey stage progression
Monitor touchpoint completions

Health Indicators

Retrieve multi-dimensional health data
Access usage and engagement metrics
Track support ticket trends
Monitor relationship health

Campaign Management

Enroll accounts in campaigns
Track campaign progress
Measure campaign effectiveness
Automate journey triggers

Segment Management

Create and manage segments
Apply dynamic segmentation rules
Track segment membership changes
Use segments for targeting

Usage

Health Dashboard

Retrieve health indicators for a portfolio of accounts to identify priorities and risks.

Campaign Enrollment

Enroll at-risk accounts in a re-engagement campaign with appropriate touchpoint sequences.

Segment Analysis

Analyze accounts by segment to identify patterns and optimize customer journey stages.

Enhances Processes

customer-health-monitoring
account-expansion-upsell

Dependencies

Totango subscription
Integration configurations
SuccessBLOC setup

What ships with it

Read from the repository

Just SKILL.md. No reference files, no scripts.