Returns authorization processor

Skill a5c-ai/babysitter/library/specializations/domains/business/logistics/skills/returns-authorization-processor

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Install

npx -y skills add a5c-ai/babysitter --skill returns-authorization-processor

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Automated return authorization and routing skill optimizing return paths and customer experience

SKILL.md

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Returns Authorization Processor

Overview

The Returns Authorization Processor automates return authorization and routing decisions to optimize return paths and enhance customer experience. It validates return eligibility, selects optimal return methods, and detects potential fraud while maintaining customer satisfaction.

Capabilities

Return Eligibility Validation: Verify return eligibility based on policy rules, purchase date, and product condition
Return Reason Classification: Categorize and analyze return reasons for trend identification
Return Method Selection: Recommend optimal return method (carrier pickup, store drop-off, scheduled pickup)
Label Generation Automation: Automatically generate return shipping labels with appropriate routing
Return Tracking Provision: Provide return tracking capabilities from initiation to processing
Refund Timing Estimation: Estimate and communicate expected refund processing timelines
Fraud Detection Screening: Screen returns for fraud indicators and flag suspicious patterns

Tools and Libraries

OMS APIs
Return Label Generation Services
Fraud Detection Tools
Customer Communication Platforms

Used By Processes

Reverse Logistics Management
Returns Processing and Disposition
Warranty Claims Processing

Usage

skill: returns-authorization-processor
inputs:
  return_request:
    order_id: "ORD-2026-12345"
    customer_id: "CUST-98765"
    items:
      - sku: "SKU001"
        quantity: 1
        reason_code: "defective"
        description: "Product stopped working after 2 weeks"
    original_purchase_date: "2026-01-05"
    original_amount: 149.99
  customer_profile:
    return_history:
      returns_last_12_months: 2
      return_rate_percent: 8
    customer_tier: "gold"
  return_policy:
    return_window_days: 30
    condition_requirements: ["original_packaging", "all_accessories"]
    free_return_threshold: 50.00
outputs:
  authorization:
    rma_number: "RMA-2026-54321"
    status: "approved"
    eligibility:
      within_return_window: true
      policy_compliant: true
      fraud_risk: "low"
  return_method:
    recommended_method: "carrier_pickup"
    carrier: "UPS"
    pickup_date_options: ["2026-01-26", "2026-01-27", "2026-01-28"]
    label_url: "https://returns.example.com/label/RMA-2026-54321"
    return_location: "Returns Center - Columbus, OH"
  refund_estimate:
    refund_amount: 149.99
    refund_method: "original_payment"
    estimated_processing_days: 5
    estimated_refund_date: "2026-02-03"
  customer_communication:
    confirmation_email_sent: true
    tracking_url: "https://returns.example.com/track/RMA-2026-54321"
  fraud_analysis:
    risk_score: 15
    risk_level: "low"
    flags: []

Integration Points

Order Management Systems (OMS)
Customer Service Platforms
Carrier Integration (label generation)
Fraud Detection Systems
Refund Processing Systems

Performance Metrics

Return authorization time
Customer satisfaction (CSAT)
Fraud detection rate
Return processing cycle time
Return rate by reason